Senior Service Designer
Posted Updated 4
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Summary
Leeds Building Society is hiring a Senior Service Designer in Holbeck, Leeds, to design and improve inclusive, end-to-end services spanning members, colleagues, processes, policy, technology and channels. The role centres on human-centred design methods such as personas, service blueprints and systems thinking, paying £55,000 per year.
Salary: £55,000 - 55,000 per year Requirements: Proven end-to-end service design experience, including designing and improving inclusive, accessible and equitable services across customers, colleagues, processes, policy, technology and channels; experience goes beyond UX/UI or a single channel and includes personas, service blueprints and systems thinking. A human-centred mindset, with the ability to put member, colleague and user needs at the heart of decisions while balancing business, operat…