Senior Service Designer - Platform Engineering
Summary
Designs and improves the developer experience for internal tools and platform capabilities, mapping service journeys and shaping AI-enabled workflows.
You will improve the end-to-end developer experience across internal tools and platform capabilities, map service journeys, drive systemic improvements, advise product and engineering teams, shape AI-enabled workflows, and develop service strategies and roadmaps.
Responsibilities
- Map and own the end-to-end Platform Engineering service journey
- Create interventions that improve systems and team workflows
- Consult with product and engineering teams
- Design AI-enabled developer workflows
- Define service strategies for the internal developer platform
- Consult on UX and UI problems
- Create service blueprints and long-term roadmaps
- Communicate service methodologies and business impact to stakeholders
Requirements
- 8+ years of design experience
- 3+ years of service design experience
- Experience with complex software or hardware environments
- Experience simplifying workflows in SaaS or B2B products
- Systems-thinking skills
- Consulting and coaching experience
- Facilitation and storytelling skills
- Technical fluency
- Experience integrating AI tools into design research, synthesis, or prototyping