Senior Service Designer
Summary
Senior Service Designer at a building society, shaping end-to-end customer experiences across digital, telephony, and retail channels using AI, RPA, and UX/UI principles.
Salary: £70,000 - 70,000 per year Requirements: Expertise in Service Design across digital and customer-facing channels In-depth understanding of technology, how it interfaces with and constrains customer experiences, and how to innovate experience using novel technical or customer experience approaches Ability to make informed technology recommendations Experience of developing patterns, principles, and end-to-end service models Proven ability to shape enterprise service experiences rather tha…