Senior Service Desk Analyst
Posted Updated
Summary
Provide initial technical support to end-users and clients, troubleshooting and escalating IT issues, with regular face-to-face Desktop Engineer duties at client sites.
What you’ll be doing We are looking for an enthusiastic and experienced Service Desk Analyst ready to advance their career. In this role, you will provide initial technical support to end-users and clients, and also have the opportunity to step into the role of a Desktop Engineer, assisting with face-to-face support at client sites on a regular schedule. You will be responsible for troubleshooting, resolving, and escalating IT-related issues across various systems, ensuring top-tier service and…