Senior Service Engineer (Data Centre Focus)

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Industrial sector to hire a Senior Services HVAC Engineer (Data Centre Focus) . This opportunity is based in Johor Bahru, Malaysia .

Position Overview

The Senior Services HVAC Engineer (Data Centre Focus) is responsible for planning, executing, and providing technical support for HVAC operations within mission-critical data centre environments. The role plays a critical part in ensuring the reliability, efficiency, and compliance of cooling infrastructure while supporting customer satisfaction and operational excellence.

Key Responsibilities

• Provide technical support, servicing, and maintenance of HVAC systems, including data centre cooling solutions and mission-critical equipment.
• Carry out corrective and preventive maintenance for chillers, CRAH/CRAC units, pumps, cooling towers, and associated HVAC infrastructure.
• Perform system diagnostics, troubleshooting, commissioning, and performance optimisation for HVAC and data centre cooling systems.
• Lead and supervise technicians or subcontractors to ensure timely and quality completion of assigned tasks.
• Communicate with data centre customers to coordinate work schedules, address concerns, provide updates, and resolve technical issues effectively.
• Support planning, documentation, and reporting for maintenance schedules and operational activities.
• Work closely with vendors and contractors for job coordination and materials sourcing.
• Ensure all work follows relevant EHS (Environment, Health & Safety) standards and internal quality requirements.
• Respond to urgent or unplanned maintenance needs; willingness to work extended or irregular hours as required by data centre operations.
• Perform any other duties assigned from time to time.

Key Requirements

Qualifications & Experience

• Diploma or Degree in Mechanical, Electrical, Electronic Engineering, or equivalent.
• Minimum 5 years of HVAC experience, preferably supporting data centre operations or mission-critical cooling systems.
• Experience engaging with data centre customers and managing customer expectations in a high-demand environment.
• Based in Johor Bahru and able to support regional operations as needed.

Technical / Functional Expertise

• Strong technical expertise in chillers, CRAC/CRAH units, HVAC system controls, and cooling optimisation.
• Experience in technical support, servicing, maintenance, diagnostics, troubleshooting, commissioning, and performance optimisation of HVAC and data centre cooling systems.
• Knowledge of corrective and preventive maintenance practices for chillers, CRAH/CRAC units, pumps, cooling towers, and associated HVAC infrastructure.
• Understanding of EHS (Environment, Health & Safety) standards and quality compliance requirements.
• Ability to coordinate with vendors and contractors for job execution and materials sourcing.
• Willingness to provide after-hours support and respond to urgent operational requirements.

Soft Skills & Leadership Competencies

• Strong communication, interpersonal, and customer-handling skills.
• Ability to lead and supervise technicians or subcontractors to achieve quality and timely outcomes.
• Positive attitude and strong teamwork capabilities.
• Ability to work independently with minimal supervision.
• Strong customer engagement and stakeholder management skills.
• Ability to perform effectively in a demanding, mission-critical environment.