Senior Service - Engineer

Roles and Responsibilities:

The job encompasses but is not limited to the following Roles and Responsibilities:

• Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA
• Promote STAUBLI services, continuously improve customer relationship and execute service sales.
• Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site.
• Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs.
• Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance Orders.
• Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.
• Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
• Daily reporting to the Local Manager to update status & availability.
• Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.
• Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections.
• Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers
• To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.

B.E./B. Tech. – Electrical & Electronics, Mechanical, Mechatronics, NTTF.

YEARS OF EXPERIENCE/AGE- 6-7 years of experience in robotics, or industrial automation industry. Previous troubleshooting experience is also a necessity.

TRAVEL - 70-75% Travel across India to diagnose/service customer machines & Service Sales.

COMPETENCIES

Technical -

• Basic Mechanics (drafting skills)
• Automation concepts (PLC, Drives etc.)
• Industrial Electrical concepts & circuitary
• Basic electronics (component identification and their functions, circuitary, digital logic circuits, etc)
• Computer communications (industry oriented),
• Experience with diagnostics tools, electric circuits & mechanical systems.
• Proficiency in understanding PLC programming /industrial automation.
• Sensors and actuators technologies (electric, and pneumatic),
• Knowledge standard networking protocols (TCP/IP, Ethernet…) and Industrial networking protocols (DeviceNet, Profibus, CANBus…)

Behavioural

• Excellent Communication & interpersonal skills
• Able to analyze problems in a logical manner
• Ability to sell and promote Staubli Services
• Willingness to travel for on-site support multiple times and emergency service calls.
• Is highly organized with the ability to manage multiple projects.
• Build Strong relationships with clients to ensure long term satisfaction
• Manage multiple service requests efficiently under tight deadlines.
• Prioritize tasks based on urgency and impact on customer operations.
• A self-starter who is resourceful and initiates work without specific instruction.
• Agility & ability to Work-life balance and embrace changes with positive attitude
• Willingness to learn new technologies & adaptable to client environment situations quickly.
• Work closely with Sales, Application & Admin team for seamless service delivery.
• Should be proficient in multiple languages –Indian languages. English is must

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