freehire launches on Product Hunt on 26 August.

Follow →

InfoConsulting Group

Discussion

Senior Service Management Consultant

This position is no longer accepting applications(closed Aug 16, 2026).

About InfoConsulting | Who we are?

InfoConsulting is one of the fastest growing consulting companies operating internationally in the field of technology and management. We work with the latest ERP technologies, addressing the real needs of our clients, and improving the efficiency of their operations. We are systematically and dynamically expanding into new countries. Thanks to the work of our experts and their professional approach to business, we are an IFS Elite Partner, repeatedly awarded the title of IFS Partner of the Year.

At InfoConsulting, we combine diverse experience and skills, creating an environment based on collaboration, responsibility, and openness. We value professionalism, commitment, creativity, and trust — values that inspire the way we collaborate and support each other every day in all the countries we operate in.

Join a team of experts who strive together to achieve ambitious goals and transform the way companies operate around the world. We invite you to join our growing team in Australia.

The opportunity

To support our expansion plans, we are currently hiring a Senior Service Management Consultant to strengthen our team and embark on an exciting new journey with us. We are specifically seeking high-performing consultants with strong experience in service management platforms. Candidates with backgrounds in competing or adjacent solutions are strongly encouraged to apply, including platforms such as ServiceNow, SAP, Oracle, Microsoft Dynamics, Salesforce Field Service, ClickSoftware, Maximo, Pronto, TechnologyOne, Infor, or similar enterprise solutions. IFS knowledge will be an asset.

What you’ll be doing:

Customer Advisory & Discovery

  • Lead customer workshops to understand current processes, pain points, business objectives, and transformation priorities.

  • Facilitate future-state design discussions across service management and asset-intensive operations.

  • Translate business requirements into practical solution approaches.

  • Challenge inefficient legacy processes and recommend best-practice operating models.

Solution Design & Delivery

  • Support end-to-end implementation projects from discovery through go-live.

  • Define business process designs for service, maintenance, scheduling, dispatch, mobility, and work execution.

  • Prepare functional design documents, process maps, user stories, and backlog items.

  • Work closely with technical teams on integrations, reporting, and data requirements.

  • Support testing cycles, training, cutover, and hypercare activities.

Stakeholder Management

  • Build trusted relationships with customer sponsors, operational managers, and frontline users.

  • Present clearly to executive and operational audiences.

  • Manage workshops professionally and drive decisions to closure.

  • Communicate risks, dependencies, and recommendations with confidence.

Quality & Commercial Discipline

  • Deliver high-quality outputs on time and to agreed standards.

  • Support scope management and identify change impacts early.

  • Contribute to strong project margin outcomes through disciplined delivery.

What we expect from you:

  • Minimum 5 years of experience as a Business Consultant, Functional Consultant, Solution Consultant, or equivalent role.

  • Proven delivery experience in service management, field service, enterprise asset management, maintenance, workforce scheduling, or work management programs.

  • Strong experience in one or more enterprise platforms outside IFS, such as ServiceNow, SAP, Oracle, Salesforce, Microsoft Dynamics, Maximo, Infor, ClickSoftware, or similar.

  • Experience leading workshops, requirements gathering, and business process redesign.

  • Strong understanding of operational service environments such as utilities, construction, engineering, mining, facilities management, logistics, or field services.

  • Strong presentation skills with confidence leading customer workshops.

  • Excellent spoken and written English.

What we offer:

  • Impactful Work: Be part of a fast-growing, award-winning team transforming businesses with IFS solutions.

  • Career Growth: Access ongoing professional development, including IFS certifications and training.

  • Flexible Work: Enjoy remote work arrangements and a supportive, innovative culture.

  • Competitive Package: Attractive salary, plus benefits and performance bonuses.

  • Global Reach: Work with a global team with opportunities to collaborate on international projects.

If you’re looking for a role where you can combine local experience with the opportunity to work in an international environment, join InfoConsulting!

Learn more about InfoConsulting and career growth at our company at:

Show

What this application asks

recruitee

Full name, Email, CV, Phone

  • What is your level of English proficiency? choose one
  • What service management or field service platforms have you worked on? written answer
  • Have you participated in ERP system implementations? yes / no
  • What is your notice period at your current job?
  • Are you eligible to work in the country? yes / no
  • What are your annual gross expectations?
  • By clicking the "Submit" button you agree to the processing by InfoConsulting Sp z o.o. of your personal data contained in the recruitment submission (including the application form) for the purpose of conduct of recruitment for the position indicated in the job offer.You can withdraw your consent at any time by contacting us at rekrutacja@infoconsulting.euYour personal data indicated in the Labor Code or in other specific acts (according to the requirements of the job offer) are processed by us by virtue of the law and their provision is necessary for participation in the recruitment process. We process other personal data (e.g. image) by virtue of your voluntary consent which you expressed by sending us your recruitment submission, and provision of such additional data has no impact on eligibility to participate in the recruitment process.We may process your personal data contained in the recruitment submission also in order to determine, enforce of defend claims, if such claims are related to the recruitment process conducted by us. To this end, we will process your personal data by virtue of our legitimate interest consisting in determination, enforcement or defense of claims in proceedings before the courts or state authorities.You have the right to access your data, including to obtain a copy, rectify data, request deletion of data or restriction of processing, file an objection against processing and request transfer of the provided data (to the processing of which you consented) to another data controller. You also have the right to lodge a complaint with The President of the Personal Data Protection Office. Withdrawal of consent shall not affect the lawfulness of processing that had been performed by virtue of your consent prior to its withdrawal.We process your personal data for the purpose of conduct of recruitment for the position indicated in the job offer for a period of 4 months running from submission of the recruitment application, and in the event of your consent to participate in future recruitments for a period of 8 months running from submission of the recruitment application.We may refer your personal data to providers of job offers publication services, suppliers of recruitment management systems, providers of IT services such as hosting and suppliers of information systems.Will shall not transfer your personal data outside the European Economic Area. If you should have any questions, you may contact us at rekrutacja@infoconsulting.eu or contact our Data Protection Officer at iod@infoconsulting.com yes / no · optional

See also

16,496 jobs
Remote Worldwide jobs
231,942 jobs
Senior-Level jobs
44,814 jobs
JavaScript jobs
61,848 jobs
TypeScript jobs
156,139 jobs
Python jobs
52,997 jobs
React jobs
7,091 jobs
Go jobs
26,106 jobs
Backend jobs
11,960 jobs
Frontend jobs
112,177 jobs
AWS jobs

Tailor your CV for this role?

We couldn't check your fit for this role — add a CV to your profile to see it next time.

A new version of freehire is available