Senior Service Reliability Engineer
Summary
Senior engineer responsible for ensuring high availability, security, and performance of production applications in cloud environments, using SRE practices, automation, and observability tools.
Job Title
Key Responsibilities
Application Reliability, Availability & Security
Own end-to-end reliability of applications in production environments
Ensure adherence to SLA, SLO, and SLI targets
Continuously improve availability, latency, and performance metrics
Ensure applications comply with security, privacy, and governance standards
Support patching, vulnerability remediation, and compliance requirements
Incident Management & Problem Resolution
Lead incident response, triage, and resolution across application layers
Perform root cause analysis (RCA) and drive permanent fixes
Reduce Mean Time to Recovery (MTTR) through automation and process improvements
Act as escalation point for critical production issues
Automation & Reliability Engineering
Develop automation for deployment, monitoring, and recovery processes
Drive “Reliability as Code” and infrastructure automation
Build self-healing mechanisms and reduce manual operational effort
Design and maintain CI/CD pipelines for application delivery
Ensure reliable and consistent deployments using automated pipelines
Support application release cycles with zero/low downtime strategies
Observability & Capacity Planning
Implement monitoring, logging, and alerting systems
Define meaningful alerts and reduce noise/false positives
Create dashboards and metrics for real-time health visibility
Conduct performance testing and tuning
Forecast capacity and ensure scalability of applications
Optimize cost vs performance in cloud environments
Required Qualifications
Education
Bachelor’s/Master’s degree in Computer Science or related field
Experience
8+ Years in SRE / DevOps / Production Engineering roles
Hands-on experience supporting production-grade applications in cloud environments
Technical Skills
Core SRE Skills
Experience with JAVA Based Applications
Incident management & on-call operations
Monitoring & observability (Prometheus, Grafana, ELK, Dynatrace, etc.)
Knowledge of SLA/SLO/SLI frameworks
Cloud & Infrastructure
AWS / Azure / GCP
Kubernetes, Docker (containerization)
Infrastructure as Code (Terraform, ARM, etc.)
Automation & CI/CD
Jenkins / Azure DevOps / GitHub Actions
Scripting: Python / Bash / PowerShell
Application Troubleshooting
Strong debugging skills across:
Application layer (Java, .NET, Node.js)
Middleware (Tomcat, IIS, containers)
Database & APIs
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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