Senior ServiceNow Application Support
Salary: ₱90,000 – ₱120,000 per month
About the role
As an Application Support Engineer, you will spend your day investigating and resolving issues across various critical business systems. Your role involves monitoring system performance, identifying root causes of problems, and ensuring smooth operation of software components. You will interact with different teams to maintain system stability and contribute to continuous improvement efforts, ensuring that business processes are supported effectively and efficiently.
Key responsibilities
Expected to be an SME, collaborate and manage the team to perform
Responsible for team decisions
Engage with multiple teams and contribute on key decisions
Provide solutions to problems for their immediate team and across multiple teams
Coordinate with stakeholders to ensure timely resolution of issues and maintain service quality
Facilitate knowledge sharing and mentoring within the team to enhance overall expertise
Monitor system health and proactively identify potential risks to prevent service disruptions
About you
Must have 5 to 8+ years of experience in ServiceNow
Strong understanding of IT service management principles and workflows
Experience in incident, problem, and change management processes within ServiceNow
Ability to customize and configure ServiceNow modules to meet business requirements
Familiarity with scripting and automation capabilities in ServiceNow to improve operational efficiency
Solid skills in troubleshooting and root cause analysis of software issues