Senior ServiceNow Architect

We're looking for a Senior ServiceNow Architect to join our team in London, United Kingdom in a hybrid working mode. In this role, you will lead the design and architecture of enterprise-level ServiceNow solutions that support digital transformation and scalable workflows. You will work at the intersection of cloud, data, and AI, creating architectures that ensure security, performance, and extensibility. This position provides an opportunity to influence strategic initiatives, collaborate with experts across practices, and deliver real business impact through innovative ServiceNow capabilities.

Responsibilities

• Design and architect scalable ServiceNow solutions that meet enterprise requirements
• Ensure adherence to best practices in development, integration, and governance
• Collaborate with clients and partners to define business needs and translate them into architectural designs
• Lead technical decision-making and drive the AI strategy within ServiceNow projects
• Mentor development teams and facilitate knowledge sharing across practices
• Contribute to internal intellectual property and create ServiceNow-based solutions
• Support internal initiatives, including knowledge base maintenance and governance processes
• Participate in practice-related marketing and knowledge-sharing activities

Requirements

• 12+ years of experience delivering ServiceNow solutions at an enterprise level
• Deep expertise in ServiceNow architecture, platform capabilities, and integration patterns
• Strong leadership and communication skills, with a track record of influencing teams and stakeholders
• Excellent problem-solving abilities and ability to work on complex projects
• ServiceNow certifications such as CSA, CIS, or CAD
• Excellent English communication skills

Nice to have

• Experience with AI-driven initiatives within ServiceNow projects
• Knowledge of emerging ServiceNow modules and ecosystem developments

Benefits

• EPAM Employee Stock Purchase Plan (ESPP)
• Protection benefits including life assurance, income protection and critical illness cover
• Private medical insurance and dental care
• Employee Assistance Program
• Competitive group pension plan
• Cyclescheme, Techscheme and season ticket loans
• Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
• Learning and development opportunities including in-house training and coaching, professional certifications, and courses
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program

*All benefits and perks are subject to certain eligibility requirements