Senior ServiceNow Business Process Consultant- ITSM

Job Title: Senior ServiceNow Business Process Consultant- ITSM Type: Contract Work Model: Remote – offsite Responsibilities Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows. Support documentation of functional and non-functional requirements for ServiceNow implementations. Translate business needs into clear, actionable user stories and acceptance criteria. Partner with ServiceNow developers, architects, and platform owners to translate requiremen…