Senior ServiceNow Developer (388)

OVERVIEW

iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.

ROLES AND RESPONSIBILITIES

• Design, develop, and configure ServiceNow solutions to support federal program requirements
• Build and maintain custom applications, workflows, business rules, and UI policies
• Develop and enhance ServiceNow ITSM, ITOM and CMDB functionality
• Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
• Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
• Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
• Perform code reviews and ensure adherence to development standards and best practices
• Support platform upgrades, patching, and performance tuning
• Troubleshoot and resolve ServiceNow defects and production issues
• Ensure configurations and customizations align with federal security and compliance requirements
• Contribute to technical documentation and knowledge sharing across the team
• Other duties as assigned

MINIMUM QUALIFICATIONS

• 6+ years of hands-on ServiceNow development experience
• Strong experience developing custom ServiceNow applications and platform configurations
• Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
• Experience working in Agile or SAFe delivery environments

EDUCATION AND CERTIFICATIONS

Bachelor’s degree in computer science, Information Technology, or a related field

ServiceNow Certified Systems Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

PREFERRED QUALIFICATIONS

CIS – ITSM certification

SECURITY CLEARANCE

Ability to obtain and maintain a Public Trust

Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of the employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.