Senior ServiceNow Developer– AI & Automation (f/m/x)

We are looking for an experienced professional to support the implementation and optimization of AI-driven capabilities within a modern enterprise service management platform. In this role, you will help shape the adoption of generative AI solutions, improve digital support experiences, and enhance operational efficiency across the organization. You will collaborate with technical and business stakeholders to identify valuable AI use cases, deliver scalable solutions, and establish governance frameworks that support long-term innovation.

Your tasks

• Review the current ServiceNow AI setup and identify areas for improvement

• Define AI priorities, roadmap, and practical use cases together with business and platform stakeholders

• Configure, maintain, and optimize Now Assist, AI Search, Virtual Agent, and other AI capabilities

• Build and enhance AI-driven solutions, custom skills, chatbots, and workflow automations

• Ensure security, compliance, testing, and quality of AI implementations

• Collaborate with stakeholders, provide recommendations, create documentation, and support long-term platform growth

Requirements

• Minimum 5 years of hands-on experience in ServiceNow development, including extensive work in enterprise environments

• Strong background in Virtual Agent, conversational experiences, and AI-driven automation

• Advanced ServiceNow development skills, including JavaScript, integrations, APIs, and workflows

• Deep understanding of ITSM processes and ServiceNow best practices

• Hands-on expertise with ServiceNow AI, Now Assist, and generative AI solutions

• ServiceNow CSA, CAD, and CIS Data Foundations and other mainline certifications will be an advantage

• Excellent English skills, enabling seamless collaboration in an international environment