Senior ServiceNow Developer
Posted
Summary
Charter Diligence is recruiting a Senior ServiceNow Developer in Sydney to work with a major NSW Government department client, building and maintaining ServiceNow solutions that support digital transformation and public-service delivery. It is an on-site role centred on the ServiceNow platform in a large government environment.
Our Client
Our client is a major NSW Government department responsible for delivering essential public services, supporting regulatory functions and driving digital transformation across the state.
Operating within a large and complex government environment, the organisation plays a significant role in modernising technology platforms, improving service accessibility and creating more efficient digital experiences for citizens, businesses and government employees.
With a substantial workforce and a broad portfolio of technology initiatives, the department offers an opportunity to contribute to enterprise-scale transformation projects involving cloud platforms, service management, workflow automation and digital service delivery.
The organisation promotes collaboration, innovation, accountability and inclusive working practices, with a strong focus on delivering meaningful outcomes for the NSW community.
Why Contract With Us
At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we're here to help when it matters most. Well, ask around if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide.
About the Role
We are seeking an experienced Senior ServiceNow Developer to support a significant NSW Government digital transformation program.
This position will play a key role in developing, enhancing and integrating ServiceNow solutions to improve enterprise service delivery, streamline internal processes and strengthen the organisation's technology capabilities.
Working closely with solution architects, business analysts, platform specialists and operational stakeholders, you will translate complex business requirements into scalable, secure and maintainable ServiceNow applications.
The successful candidate will bring strong hands-on development expertise, particularly across IT Service Management (ITSM) and/or Human Resources Service Delivery (HRSD), combined with the ability to contribute to solution architecture, technical design and end-to-end implementation.
This opportunity is particularly suited to a senior developer who enjoys solving complex technical challenges and contributing to high-impact government technology initiatives.
Contract Details
To succeed in this role, you will demonstrate advanced ServiceNow development expertise, strong problem-solving abilities and experience delivering enterprise technology solutions in complex environments.
Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting.
We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to recruitment@charterdiligence.com.au. For confidential inquiries, contact our recruitment team at (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth).
Charter Diligence is an accredited recruitment agency for the Australian Federal Government and State Governments. We acknowledge the Traditional Owners of the lands on which we operate and pay respect to Aboriginal and Torres Strait Islander Elders past and present. Charter Diligence is a 100% Australian-owned equal opportunity and LGBTQIA+ equity consulting firm and recruitment agency that provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
Our client is a major NSW Government department responsible for delivering essential public services, supporting regulatory functions and driving digital transformation across the state.
Operating within a large and complex government environment, the organisation plays a significant role in modernising technology platforms, improving service accessibility and creating more efficient digital experiences for citizens, businesses and government employees.
With a substantial workforce and a broad portfolio of technology initiatives, the department offers an opportunity to contribute to enterprise-scale transformation projects involving cloud platforms, service management, workflow automation and digital service delivery.
The organisation promotes collaboration, innovation, accountability and inclusive working practices, with a strong focus on delivering meaningful outcomes for the NSW community.
Why Contract With Us
At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we're here to help when it matters most. Well, ask around if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide.
About the Role
We are seeking an experienced Senior ServiceNow Developer to support a significant NSW Government digital transformation program.
This position will play a key role in developing, enhancing and integrating ServiceNow solutions to improve enterprise service delivery, streamline internal processes and strengthen the organisation's technology capabilities.
Working closely with solution architects, business analysts, platform specialists and operational stakeholders, you will translate complex business requirements into scalable, secure and maintainable ServiceNow applications.
The successful candidate will bring strong hands-on development expertise, particularly across IT Service Management (ITSM) and/or Human Resources Service Delivery (HRSD), combined with the ability to contribute to solution architecture, technical design and end-to-end implementation.
This opportunity is particularly suited to a senior developer who enjoys solving complex technical challenges and contributing to high-impact government technology initiatives.
Contract Details
- Position: Senior ServiceNow Developer
- Daily Rate: Up to $1,070 + super
- Location: Sydney CBD NSW
- Contract Duration: 6 months
- Start Date: ASAP
- Working Arrangement: Hybrid
- Design, develop and enhance enterprise ServiceNow applications, workflows and platform capabilities.
- Configure and customise ServiceNow solutions across ITSM and/or HRSD modules to meet business and operational requirements.
- Translate functional specifications and stakeholder requirements into practical technical designs and development deliverables.
- Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies and other ServiceNow platform components.
- Build and optimise automated workflows using Flow Designer and relevant ServiceNow automation capabilities.
- Develop, configure and maintain integrations between ServiceNow and external enterprise systems using REST APIs and other supported integration methods.
- Contribute to platform architecture discussions, solution assessments and technical design decisions.
- Develop reusable components and follow ServiceNow development standards to support scalability, maintainability and performance.
- Perform unit testing, integration testing, defect resolution and technical validation before production deployment.
- Participate in code reviews, release planning, deployment activities and post-implementation support.
- Investigate complex platform issues, identify root causes and implement sustainable technical solutions.
- Work with architects, business analysts, testers and delivery teams to manage technical dependencies and implementation risks.
- Prepare technical documentation, configuration records, solution designs and operational handover materials.
- Support continuous improvement initiatives involving service workflows, user experience and process automation.
- Provide technical guidance to other developers and contribute to knowledge sharing across the delivery team.
- Ensure solutions align with enterprise architecture principles, information security requirements and relevant government ICT standards.
To succeed in this role, you will demonstrate advanced ServiceNow development expertise, strong problem-solving abilities and experience delivering enterprise technology solutions in complex environments.
- Extensive commercial experience developing, configuring and supporting solutions on the ServiceNow platform.
- ServiceNow Certified Application Developer (CAD) certification.
- ServiceNow Certified Implementation Specialist (CIS) certification in ITSM and/or HRSD.
- Strong hands-on expertise with ServiceNow ITSM and/or HRSD applications and related platform capabilities.
- Advanced JavaScript skills and experience with ServiceNow scripting, customisation and application development.
- Experience designing and implementing workflows, business rules, client scripts and reusable platform components.
- Demonstrated ability to interpret business requirements and produce detailed technical solutions.
- Experience delivering software development activities across design, build, testing, deployment and operational support.
- Understanding of enterprise architecture, application integration and secure development practices.
- Experience with ServiceNow Flow Designer, IntegrationHub and REST API integrations.
- Familiarity with ServiceNow Automated Test Framework (ATF), Update Sets and application deployment processes.
- Experience implementing or enhancing HRSD employee workflows, case management or ITSM service processes.
- Understanding of ITIL principles and enterprise IT service management practices.
- Experience working within Agile delivery teams using Scrum, Kanban or similar methodologies.
- Exposure to ServiceNow platform upgrades, performance optimisation and technical governance.
- Previous experience delivering ServiceNow solutions within NSW Government, other Australian government agencies or large regulated organisations will be highly regarded.
- Strong stakeholder engagement skills and the ability to communicate technical concepts to business and technology audiences.
- Ability to mentor junior developers and provide guidance on platform development standards.
- Proven ability to manage competing priorities and deliver quality outcomes within agreed timeframes.
- Valid Australian working rights, with Australian citizenship, permanent residency or a long-term visa permitting work for the full contract period. Employer sponsorship is not available.
- As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help.
Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting.
We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to recruitment@charterdiligence.com.au. For confidential inquiries, contact our recruitment team at (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth).
Charter Diligence is an accredited recruitment agency for the Australian Federal Government and State Governments. We acknowledge the Traditional Owners of the lands on which we operate and pay respect to Aboriginal and Torres Strait Islander Elders past and present. Charter Diligence is a 100% Australian-owned equal opportunity and LGBTQIA+ equity consulting firm and recruitment agency that provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.