Senior ServiceNow Developer

Position Overview

Senior ServiceNow Developer works with ServiceNow Architectto lead the technical evolution of our enterprise platform. This is not just a"maintenance" role; the practitioner needs to constantly evolve theinstance in a high-performance environments and stays ahead of the curve inAIOps and Platform Observability. The Senior ServiceNow Developer will beresponsible for ensuring our ServiceNow ecosystem is architecturally sound,aligned with CSDM standards, and integrated with a modern observability stack.

Key Responsibilities

• Architectural Alignment: Drive the implementation of CSDM 4.0/5.0 across the platform to ensure data integrity and service-centric reporting.
• Advanced ITOM & AIOps: Own the Discovery and Service Mapping strategy. Implement Event Management and AIOps patterns to move from reactive to proactive monitoring.
• Generative AI Implementation: Lead the deployment of Now Assist, focusing on custom prompt grounding and the integration of GenAI controllers to automate complex business cases.
• Custom Integration Frameworks: Design and build robust, reusable spokes and integrations via IntegrationHub and custom REST/GraphQL APIs, supporting a seamless flow between ServiceNow and external vector databases.
• Technical Mentorship: Provide high-level code reviews and architectural guidance to the junior development team, fostering a culture of "vibe coding" (high-velocity, intuitive development) backed by rigorous testing.

Required Technical Skills

• Platform Mastery: 5+ years of deep technical experience in ServiceNow (Washington DC or later).
• Specialized Knowledge: Expert-level proficiency in ITOM, CSM, and Platform Telemetry.
• Scripting & Automation: Master of JavaScript (Glide API), Flow Designer, and Service Portal (AngularJS/Widget development).
• Certifications: * Required: Certified Implementation Specialist (CIS) in ITOM (Discovery or Event Mgmt) and ITSM/CSM.