Senior ServiceNow Developer
Summary
A senior developer who designs, configures, and customizes ServiceNow applications and modules — building scripts, workflows, forms, business rules, and third-party integrations — while leading development/testing phases, doing code reviews, and maintaining technical documentation. Core stack: ServiceNow platform (AppEngine) with Agile/Scrum delivery.
Salary: ₱100,000 – ₱150,000 per month
About the role
The Solution Developer (ServiceNow) is responsible for developing, coordinating, and architecting all activities related to the development of ServiceNow, including integration with existing applications and third-party solutions. This includes identifying and troubleshooting any application issues, resolving or escalating them as needed. Additionally, they will assist in gathering requirements, building business cases, and estimating effort for enhancements of existing solutions. They will work closely with the Project Manager/Team/Platform Lead and reports to designated senior International Staff and/or senior National Staff.
Key responsibilities
Design, develop, configure, and customize ServiceNow applications and modules
Build complex scripts, workflows, forms, and business rules to meet organizational needs and enhance system functionality
Conduct root cause analysis for platform issues and implement preventive measures to minimize downtime
Organize and structure taxonomies, knowledge bases, record producers, and self-service portals to enhance user accessibility and experience
Collaborate with business analysts, stakeholders, and team members to translate business requirements into robust technical solutions
Participate in release and iteration planning meetings with the development team and other key stakeholders to align on project goals and timelines
Contribute to solution design and lead the development and testing phases, ensuring an exceptional user experience
Conduct code reviews and ensure adherence to coding standards, best practices, and platform guidelines
Create and maintain detailed technical documentation, including Design Specifications, Solution Design Document, Security and Governance documentation, and Solution Deployment Plan
Identify opportunities for process optimization and propose enhancements to improve system usability, efficiency, and automation
About you
Over 5 years of hands-on experience in developing and implementing solutions on the ServiceNow platform, with a strong focus on AppEngine and integration protocols
Proven experience in designing and implementing ServiceNow applications, enhancing user experience, and aligning solutions with business requirements
Skilled in building complex custom applications, including designing and implementing advanced workflows, forms, and integrations to address unique organizational needs
Solid understanding and application of Agile methodologies, including experience with Scrum or Kanban frameworks
Good analytical and problem-solving skills with the capacity to collaborate effectively within cross-functional teams
Strong verbal and written communication skills to interact effectively with stakeholders and translate business requirements into technical solutions
Proactive mindset for learning and keeping up with platform upgrades, best practices, and emerging ServiceNow capabilities