Senior ServiceNow Integration & Automation Engineer - Durham, North Carolina

We are seeking a Senior ServiceNow Integration & Automation Engineer to join our IT organization, hybrid-based in Durham, NC. This role combines ServiceNow development, infrastructure automation, and release coordination, building and maintaining integrations across our technology ecosystem while acting as the senior escalation point for integration issues. The ideal candidate drives automation that reduces manual work across support, deployments, and monitoring, and keeps the release process on track and high-quality.

Key Responsibilities

• Drive automation efforts targeting application support activities, deployments, health checks, monitoring, and alerting activities
• Support automation, orchestration, and integration initiatives based on ServiceNow
• Develop enhancements in coordination with the offshore managed service team, including (but not limited to) creating requests, updating forms, customizing the portal, and customizing process workflows
• Collaborate with Application Users/Operations Teams to understand requirements and use cases, and transform them into Self-Service options
• Investigate and roll out ServiceNow features such as ATF (Automated Test Framework) and Virtual Agents
• Support ServiceNow platform upgrades
• Coordinate the release of enhancements, ensuring releases are developed and tested on time and with good quality
• Create custom support tools to automate production processes
• Generate KPIs, dashboards, and reports on automation and release activities
• Provide documentation for maintaining and repairing automation scripts

• 7+ years of experience in ServiceNow development, integration engineering, or a similar technical role
• Hands-on experience in system integrations and process automation (Workflow Data Fabric)
• Strong experience in Web Service Integration using REST and SOAP
• Strong experience in Directory Service Integration (Active Directory, Azure AD, LDAP, etc.)
• Strong experience in PowerShell, JavaScript, Ansible, Terraform, Python, XML, databases, and SQL
• Strong experience with ITSM/ITOM modules
• Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS, and AKS
• Experience using software development tools/IDEs
• Experience using code repositories
• Solid understanding of the ITIL framework (Incident, Problem, Change Management)
• Strong reporting and dashboarding skills

Preferred Skills

• Exposure to other modules such as HRSD and CSM
• ServiceNow Developer Certification preferred
• French language proficiency (NOT Mandatory)

Soft Skills

• Strong collaboration and communication skills across global teams (offshore, nearshore, onsite) and cross-functional stakeholders (IT Infrastructure, Business Solutions, and Business teams)
• Self-driven
• Detail-oriented, with strong documentation habits

Location: Durham, North Carolina
Type of job: Hybrid — onsite 3x/week
Type of contract: Full-time employee (annual salary) + benefits [no sponsorship]
Industry: Biotechnology

Note: Please apply with an updated resume, your current location, and confirmation of your availability for onsite work.