Senior ServiceNow ITSM Architect – AI & Automation
Summary
Senior ServiceNow ITSM Architect designs and configures Incident, Problem, and Change Management workflows, integrates CMDB/Discovery data, and leads AI-driven automation to improve IT service metrics.
Prudential Services Asia is seeking a senior ServiceNow practitioner to drive ITSM maturity across a large enterprise. You will own end-to-end design, configuration, and governance of Incident, Problem, and Change Management, ensuring alignment with CMDB and Discovery data.
You will lead automation initiatives, evaluate AI-assisted capabilities, and collaborate with CMDB/ITOM teams to improve MTTR, SLA compliance, and change success. ServiceNow CSA and ITIL certifications are required.