Senior ServiceNow Technical Architect – Customer Service Management (CSM)
Summary
The Senior ServiceNow Technical Architect will design and optimize enterprise-grade ServiceNow Customer Service Management (CSM) solutions to support omni-channel customer service and operational workflows.
Job Title: Senior ServiceNow Technical Architect – Customer Service Management (CSM) Location: Remote (US) Role Overview Best Buy is seeking a Senior ServiceNow Technical Architect with extensive expertise in Customer Service Management (CSM) to join our enterprise platform team. In this role, you will be responsible for defining, designing, and optimizing scalable, enterprise-grade ServiceNow CSM solutions that support our omni-channel customer service and operational workflows. Key Responsibi…