Senior ServiceNow Technical Consultant
Are you ready to take the lead in delivering world-class ServiceNow solutions? Join our team as a Senior Technical Consultant and become the trusted expert guiding customers through their digital transformation journey.
- Act as the functional and technical expert in customer engagements, ensuring solutions align with best practices and deliver measurable outcomes.
- Participate in workshops with clients to assess current processes and define future-state solutions.
- Design and implement ServiceNow solutions based on technical architecture and leading standards.
- Develop custom solutions through scripting and application development.
- Prepare technical documentation as required by client contracts and internal standards.
- Maintain expertise in key ServiceNow modules: ITSM, ITOM, HAM, SAM, CSM, FSM, HRSD, ERM, and industry-specific offerings (Telecom, Financial Services, etc.).
- Ensure clear communication and coordination between all stakeholders throughout the project lifecycle.
- Bachelor’s degree (or equivalent) in IT or related field.
- Fluent in English and capable of engaging colleagues and clients alike.
- 5+ years implementing ServiceNow solutions, including customer-facing roles.
- Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM.
- Industry expertise in one or more domains: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Procurement, etc.
- Understanding of integrations, data models, and process automation, with the ability to explain technical concepts to non-technical audiences.
- Proficiency in JavaScript and scripting for custom development.
- Excellent interpersonal skills: leadership, communication, negotiation, attention to detail, prioritization, decision-making, and problem-solving.
- Ability to work under pressure and meet deadlines.
- Strong presentation skills.
- Certifications (Mandatory):
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Implementation Specialist (CIS) – ITSM
- ServiceNow Certified Application Developer (CAD)
- ITIL Certification
(Project Management Certification is a plus)
- Work on high-impact projects with global clients.
- Collaborate with top-tier experts in a dynamic, innovative environment.
- Continuous learning and career advancement opportunities.