Senior Software Engineer - AI Agents Testing
Summary
Build and maintain testing frameworks for AI agents in customer experience, focusing on synthetic testing, evaluation workflows, and validation tooling to ensure reliability and performance.
Job Description At Zendesk, we’re on a mission to build the most advanced AI agents in CX, and the AI Agent Testing team within the AI Agents organization plays a critical role in ensuring those agents are reliable, robust, and ready to deliver real customer value. Our focus is on synthetic testing, evaluation workflows, validation frameworks, and tooling that help us measure quality, uncover failure modes, and ship with confidence. As a Senior Fullstack Engineer on this team, you’ll be a key t…