Senior Software Engineer (Cloud Monitoring Service)

• We are seeking a Senior Software Engineer to build and own customer-facing observability products within Crusoe Cloud’s Cloud Monitoring Service
• This team delivers the managed logs experience and self-service observability capabilities that let customers collect, search, and act on their telemetry without filing a ticket or waiting on us
• You will own product surfaces end to end, from the APIs and backend services through the onboarding and configuration experience, with a strong focus on reliability and ease of use. This is a full-time position
• Owning Customer-Facing Services: Design, build, and operate the services behind our managed logs product, including ingestion endpoints, query APIs, retention and access controls, and the workflows customers use to onboard and configure them
• Self-Service Experience: Turn workflows that today require manual steps or internal involvement into clean, low-touch product experiences. Build the APIs, defaults, and guardrails that let customers get to value quickly and safely on their own
• Scalable Design: Design services that are highly scalable, durable, and reliable while staying simple to use. Reason about multi-tenancy, quota and limits, cost visibility, and predictable behavior under heavy customer load
• Cross-Functional Collaboration: Work closely with product, cloud support, and site reliability teams to understand where customers get stuck, and turn that feedback into roadmap items and shipped improvements
• Operational Excellence: Participate in a customer-facing on-call rotation. Improve alerting quality, runbooks, and automation so the product gets easier to operate as it grows, not harder
• Innovation: Implement features that differentiate Crusoe Cloud’s observability offering, focusing on low-touch adoption, sensible defaults, and turn-key integration with the AI workloads our customers run

Benefits

• Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
• Time away: Paid time off for vacations, family bonding, and unexpected needs
• 401(k) match: Build your financial future with our 401(k) matching program
• Mental wellness: Resources and support for your emotional wellbeing and navigating life’s challenges

• Technical Proficiency: Strong fundamentals in microservices and infrastructure technologies like Docker, Kubernetes, Terraform, and CI/CD systems
• Collaboration Skills: Ability to work with cross-functional teams to align priorities and deliver customer-first solutions
• Observability Familiarity: Experience with observability data and technologies, such as log aggregation, time-series databases, or distributed tracing. Familiarity with tools like Loki, VictoriaMetrics, Prometheus, OpenTelemetry, or similar is a plus
• Cloud Expertise: Proven ability to design and scale fault-tolerant distributed systems and build managed cloud services that customers rely on directly
• Customer-Centric Mindset: A genuine interest in how customers experience your work. You notice friction, you care about defaults and error messages, and you measure success by what customers can do without help
• Product Ownership: Experience owning a customer-facing service or product surface end to end, including API design, rollout, and iterating based on customer feedback
• Professional Experience: 5+ years of software development experience, including programming with modern compiled languages such as Go, Rust, Java, or C++
• Communication Skills: Clear ability to articulate technical ideas and connect design decisions to customer needs
• Mentorship: Willingness to mentor earlier-career engineers and contribute to a strong, inclusive engineering culture