Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Description Summary

Positions in this job family are responsible for designing and developing software platforms and products (end-user applications, systems software, database products, etc.) for sale to external customers. Activities include:

- Conducting requirement analysis and high-level design/modeling to convert external customer needs into software solutions;

- Designing and specifying the overall software structure, core elements and properties by analyzing the software requirements, constraints, interfaces, and dependencies;

- Using programming, scripting, and/or database languages to write the software code;

- Planning and conducting white box software testing (including using programming languages to write code for use in testing the application/software code), performing analysis of test results, and tracking/reporting risk levels during test execution.

Positions in Software Engineering design, develop and test computer systems and application software. This role applies engineering principles to the creation of computer programs and data management, incorporating analytics, testing, scaling and communication, focusing on expanding or complementing products (eg PS...)

Expectations for this job profile are typically as follows:

- Uses technical concepts to solve complex problems in creative and efficient ways.

- Exercises judgement in selecting project methods, techniques, and evaluation criteria.

- Explains concepts and influences junior level technical staff while networking and learning from senior level technical staff.

- Provides guidance, coaching, and training to junior level staff in same technical area.

Are you passionate about building the backbone of a data-driven organization? We are looking for a Senior Developer to lead the evolution of our cloud data ecosystem. This is an exciting opportunity to move beyond traditional ETL and pioneer agentic AI workflows and self-healing pipelines within a modern Snowflake environment. You won't just be moving data; you will be architecting a high-performance, automated data engine that empowers real-time decision-making across the entire business.

Key Responsibilities

The primary responsibilities for this role include (but are not limited to):

Design and build robust data integration workflows using Python, SQL, and Node.js.

Manage and optimize our Snowflake data warehouse, including performance tuning of complex stored procedures, implementation of advanced clustering keys, and managing cost-efficient virtual warehouses.

Develop self-healing data pipelines with integrated state logging and audit mechanisms. By implementing advanced tracking (such as MD5 hashing for change detection), you will ensure data integrity and high availability across all production sets.

Partner with Customers and team leads translate business requirements into technical data models.

Minimum Requirements

5+ years of professional experience in data engineering, with a heavy focus on ETL/ELT methodologies

Expert-level SQL and Snowflake proficiency, including hands-on experience with Snowflake Cortex, Tasks, Streams, and Snowpark.

Deep experience with advanced SQL, Python and Streamlit

Proven track record of building automated pipelines that handle high-volume API integrations and complex JSON flattening.

Performance Tuning Expertise: Demonstrated ability to debug long-running procedures and optimize warehouse utilization to manage costs effectively.

Experience with DevOps/DataOps: Familiarity with CI/CD pipelines, Git version control, and infrastructure-as-code.

Analytical Problem-Solving: Ability to independently diagnose pipeline bottlenecks and implement permanent architectural fixes.

Strong Communication Skills: Ability to explain complex technical architectures to non-technical stakeholders clearly and concisely

Desirable Skills

Experience with Generative AI and LLMs to automate DDL generation or metadata management.

Knowledge of Contact Center analytics , Genesys.

Knowledge of Streamlit application

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.