Senior Solutions Consultant

Responsibilities
1. Execute implementation tasks for WorkSpan's customers across new projects, enhancements, and expansions. Projects span WorkSpan's full product portfolio including Enterprise, Ecosystem, Marketplace, and Hyperscaler editions.
2. Learn and develop deep expertise in the WorkSpan platform, data model, business processes, prescriptive packages,and implementation methodology.
3.Configure the data model, templates, integration setups, and reports as directed by the Engagement Principal, ensuring quality and accuracy of deliverables.
4. Participate in and facilitate key project activities including CRP (Conference Room Pilot), SIT (System Integration Testing), UAT (User Acceptance Testing), and go-live/cutover tasks.
5. Own customer-facing delivery for assigned workstreams — conduct working sessions, gather requirements, present solutions, and manage expectations directly with customer stakeholders.
6. Document functional requirements, configuration specifications, and test cases based on inputs from customers and senior team members.
7. Support data conversion and migration activities — mapping, cleansing, validation, and load verification from legacy systems.
8. Actively contribute to project status updates and customer meetings under the guidance of the Engagement Principal.
9. Mentor and guide junior consultants on the project team, sharing domain knowledge, reviewing work, and supporting their ramp-up on the WorkSpan platform.
10. Collaborate with internal product, engineering, and support teams to log, track, and resolve issues and product questions.
11. Follow WorkSpan's implementation methodology to deliver projects consistently, and proactively suggest improvements to templates and processes.
12. Manage assigned tasks and deliverables within project timelines, escalating blockers to the Engagement Principal in a timely manner.


Skills
1. 5–8 years of professional services experience in market-leading CRM, ERP, or enterprise / B2B SaaS applications. Must have hands-on experience implementing end-to-end business process flow.
2. Bachelor's degree in Computer Science, Information Technology, or a related field.

3. Hands-on experience in project execution activities including CRP, SIT, UAT test cycles, status reporting, and go-live tasks.

4. Good techno-functional or business process knowledge in the applications you have worked on.

5. Familiarity with data conversion/migration processes from legacy systems to new platforms.

6. Familiarity with partner ecosystems, co-sell motions, channel sales, or alliance management is a strong advantage — understanding of how technology companies collaborate with partners to drive joint revenue will accelerate ramp-up significantly.

7. Strong written and verbal communication skills; able to articulate product capabilities and project status clearly to customers and internal stakeholders.

8. Experience with integration middleware such as Webmethods or MS Power Automate is aplus. Exposure to any programming language (Python, Java, Shell Scripting, PL/SQL) is an added advantage. Knowledge of Salesforce CRM is a plus.

9. Familiarity with AI-powered tools relevant to professional services delivery — such as tools for automated documentation, intelligent testing assistance, or project management — and a willingness to adopt and experiment with emerging AI capabilities to improve delivery quality and speed.