Senior Solutions Designer – Oracle Siebel CRM / Adobe AEM

• Design and develop technology solutions using Oracle Siebel CRM and/or Adobe AEM, ensuring alignment with business requirements, enterprise standards, technical specifications, and project objectives.
  
• Gather, analyze, validate, and document business requirements, including functional and non-functional requirements.
  
• Develop business design documents, business requirements documents, and detailed functional design documents.
  
• Translate business needs into high-level application flows, solution designs, functional specifications, and technical implementation requirements.
  
• Develop business and system use cases, identify business rules, and document process dependencies.
  
• Identify solution risks, technical constraints, gaps, and dependencies, and recommend appropriate mitigation strategies.
  
• Research and apply industry best practices to improve solution quality, maintainability, usability, and performance.
  

• Develop detailed process flows that map business activities to application functionality, software views, and user interactions.
  
• Create high-level screen designs, application screen mock-ups, screen flows, wireframes, and interactive prototypes using tools such as Figma or Adobe XD.
  
• Develop application view visibility and CRUD (Create, Read, Update, Delete) matrices to define access, data operations, and application behaviour.
  
• Incorporate user experience principles, accessibility requirements, and inclusive design practices, including compliance with WCAG and AODA standards.
  
• Conduct user research, usability testing, and user feedback analysis to identify pain points and recommend design improvements.
  
• Develop user personas and user journey maps to support user-centred solution design.
  
• Ensure that application workflows, screen designs, and functional specifications accurately reflect business processes and user requirements.
  

• Apply at least seven years of relevant experience in Oracle Siebel CRM and/or Adobe AEM solution implementation and design.
  
• Support solution development, configuration, implementation, testing, deployment, migration, and ongoing sustainment activities.
  
• Create, maintain, and update business architecture artefacts to reflect business capabilities, processes, application interactions, and solution dependencies.
  
• Work with business and technical teams to ensure that proposed designs are feasible, consistent, scalable, and aligned with organizational technology standards.
  
• Assess existing application environments, technical performance, capacity, and operational constraints, recommending improvements or replacement options where appropriate.
  
• Contribute to change management activities and support the adoption of new or enhanced application functionality.
  
• Apply relevant project management practices and structured delivery methodologies, including Rational Unified Process (RUP), where applicable.
  

• Develop quality assurance plans, test strategies, test scenarios, and test cases to validate solution functionality and business requirements.
  
• Prepare and document user acceptance testing (UAT) plans and coordinate with stakeholders to support effective testing and validation.
  
• Ensure that solution designs and implementation deliverables meet defined business, functional, non-functional, accessibility, and corporate quality standards.
  
• Identify defects, design gaps, and implementation issues, working with technical and business teams to develop corrective solutions.
  
• Maintain traceability between business requirements, functional designs, application workflows, and testing deliverables.
  

• Apply knowledge of integrated networking technologies, mainframe and midrange systems, enterprise storage, storage area networks (SAN), and personal computer system technologies when assessing solution dependencies.
  
• Consider enterprise directory and messaging standards, infrastructure architecture, facilities management, service delivery processes, security policies, and recovery procedures.
  
• Develop technical specifications supporting the installation, integration, testing, and performance of multi-service systems.
  
• Evaluate technology developments, emerging products, and industry trends to recommend solutions that meet short- and long-term business requirements.
  
• Conduct conceptual and analytical assessments, including cost-benefit analysis, procurement considerations, and evaluation of solution alternatives.
  
• Contribute to the planning, migration, implementation, and sustainment of large, complex, highly available, and mission-critical systems.
  

1. Oracle Siebel CRM / Adobe AEM Solution Design: At least seven years of experience designing solutions using Oracle Siebel CRM or Adobe Experience Manager (AEM) technologies.
   
2. Solution Implementation: At least seven years of experience in Siebel and Adobe AEM solution implementation, as specified in the requisition.
   
3. Business Design Documentation: Demonstrated experience developing business design documents and documenting functional and non-functional requirements.
   
4. Application Flows: Demonstrated experience developing high-level application flows that support business requirements.
   
5. Functional Design Documentation: Demonstrated experience preparing functional design documents that translate business requirements into implementable solution specifications.
   
6. Business Architecture Artefacts: Demonstrated experience creating, maintaining, and updating business architecture artefacts.
   

Requirements

• Experience developing business requirements documents, functional specifications, business and system use cases, and business rules.
  
• Experience designing application workflows, screen layouts, application view visibility, and CRUD matrices.
  
• Experience with wireframing and prototyping tools, including Figma and Adobe XD.
  
• Knowledge of user experience research, usability testing, user personas, journey mapping, and feedback analysis.
  
• Experience applying WCAG and AODA accessibility requirements to application designs.
  
• Experience developing quality assurance plans, test cases, test scenarios, test strategies, and UAT documentation.
  
• Experience creating and maintaining business architecture artefacts.
  
• Knowledge of change management methodologies and Rational Unified Process (RUP).
  
• Experience identifying risks, assessing solution alternatives, and recommending mitigation strategies.
  
• Experience with Oracle Policy Automation (OPA) / Oracle Intelligent Advisor (OIA) is a strong asset.
  
• Knowledge of integrated enterprise technology environments, infrastructure standards, security, system recovery, performance, and capacity planning.
  

• Knowledge of integrated networking, mainframe, midrange server, enterprise storage, SAN, and personal computing technologies.
  
• Understanding of enterprise directory and messaging standards, infrastructure policies, service delivery processes, and architecture management practices.
  
• Ability to gather business requirements and interpret enterprise information management mandates, technology strategies, and technical standards.
  
• Experience planning and supporting large, complex system development, migration, implementation, and sustainment initiatives.
  
• Knowledge of technology trends and the ability to assess their applicability to current and future business needs.
  
• Familiarity with project management methodologies, including PMBOK, and related analytical tools and processes.
  
• Strong conceptual, analytical, problem-solving, and decision-making skills.
  
• Ability to evaluate existing system performance and capacity and recommend expansion, modernization, or replacement solutions.
  
• Excellent written and verbal communication, interpersonal, negotiation, and collaboration skills.
  
• Ability to manage competing priorities, meet aggressive deadlines, and work effectively in a large, multidisciplinary team.
  

• Strong written and verbal communication skills, including the ability to present complex technical concepts to business stakeholders.
  
• Ability to develop and present new ideas, conceptualize alternative approaches, and recommend practical solutions.
  
• Proven ability to collaborate effectively with business stakeholders, functional teams, developers, architects, and quality assurance teams.
  
• Strong interpersonal skills and the ability to build productive working relationships across multidisciplinary teams.
  
• Demonstrated ability to bridge the gap between business requirements and technical implementation.
  
• Strong analytical reasoning and systematic problem-solving capabilities.
  
• Ability to adapt to changing priorities, work under pressure, and deliver high-quality outputs within aggressive timelines.
  
• A collaborative, accountable, and delivery-focused approach to project execution.
  

• Experience working with public-sector transfer payment or grant administration models.
  
• Experience ensuring compliance with corporate quality assurance standards and processes.
  
• Experience with Oracle Policy Automation (OPA) or Oracle Intelligent Advisor (OIA).
  
• Experience working within government or other large, complex enterprise environments.
  
• Familiarity with accessibility, security, governance, and enterprise architecture standards in public-sector application delivery.
  

• The assignment is 100% onsite, five days per week, at the designated Ontario Public Service office.
  
• The resource must be available to work 7.25 hours per day, Monday through Friday, within the specified standard working hours.
  
• Candidates must be able to demonstrate their relevant qualifications and project experience through detailed resume descriptions.
  
• The submission deadline is October 29, 2026, at 12:00 PM EST.