Senior Solutions Engineer
About The Role:
As a Senior Solutions Engineer, you will act as the crucial link between technical development teams and business stakeholders, ensuring the successful delivery of customized financial technology solutions. You will play a key role in supporting developers integrating with PhonePe products, ensuring their success. This role demands a combination of technical expertise, strategic business understanding, and problem-solving abilities to deliver solutions that meet client requirements, adhere to regulatory standards, and align with the organization’s objectives.
At PhonePe, we view the developer experience as a cornerstone of the overall merchant experience. When we excel in our role, merchants can seamlessly launch and expand their businesses on PhonePe, whether they are integrating payments for the first time or developing sophisticated payment systems.
Developers love PhonePe for the simplicity of our APIs, the clarity of our documentation, and our commitment to delivering an exceptional developer experience. The Solutions Engineering team plays a pivotal role in supporting developers and advocating for developer experience as a key element of the overall merchant experience.
Responsibilities:
Understand client requirements and design customized solutions leveraging PhonePe products and services.
Conduct feasibility studies and recommend appropriate products, solutions, and frameworks.
Develop a deep understanding of the product suite.
Manage merchant accounts during the integration phase
Take ownership of reported customer issues and ensure resolution.
Participate in meetings/con calls with merchants' tech/business teams.
Define and deliver a comprehensive developer experience for developers integrating PhonePe
Develop relationships across the entire organization at PhonePe to influence others in aiming for the best developer experience possible
Define, implement, and monitor key metrics that ensure the future sustainability and quality of the developer experiences
Define, document, and implement processes for integration to ensure compliance and standardization across stakeholders
Improve API integrations by studying current market practices
Responsible for on-time delivery and overall quality of deliverables
Working closely with product managers on common goals to achieve best in the class developer and merchant experience for our merchants.
5+ years of Techno functional experience with cross functional collaboration with tech and non-tech teams
Background in software development in one or more programming languages, preferably PHP/Java/. Net
Proficient in Rest APIs using JSON or SOAP UI/Postman tools.
Capable of researching, diagnosing, and resolving merchant integration issues.
Experience in the payments module is a plus.
Direct experience as a user-facing engineer is highly desired
Track record in successfully delivering complex, cross functional technology solutions
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
Read more about PhonePe on our blog.
Life at PhonePe
PhonePe in the news
