Senior Specialist, Customer Service & Support Management

OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.

Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

YOUR ROLE

As a Senior Specialist, Customer Service & Support Management, you will play a key role in ensuring excellent customer service and efficient order fulfillment. You will manage daily backlog activities, support demand planning, and work closely with customers, sales teams, and internal stakeholders to drive service performance and revenue achievement.

Job Description

• Manage daily backlog, including order processing, backlog vs. MPR review, CnR processing, shipment monitoring, and RMA handling.
• Monitor customer demand forecasts and analyze accuracy in weekly reports.
• Eliminate backlog vs. MRP variance and EDD, PLD vs. RD gaps across assigned accounts. Work with divisions to adjust capacity to meet RD.
• Resolve logistics and customs issues with relevant teams.
• Achieve revenue plans by driving optimal backlog coverage, in close partnership with customers, sales teams, and champions.
• Develop an in-depth understanding of the customer’s procurement methods.
• Identify supply chain weaknesses for each customer and implement suitable solutions for each site/device.
• Monitor and enforce ST terms and conditions, including change order windows, forecast liability, and inventory control.

Skills and Experience

• Minimum 3 years of experience in customer service, order fulfillment, supply chain, or a related field.
• Procurement experience is also welcome.
• Strong written and verbal English communication skills.
• Excellent interpersonal and stakeholder management skills.
• Proficiency in Microsoft Office applications, particularly Excel; experience with Power BI is an advantage.
• Highly organized, detail-oriented, and analytical.
• Strong problem-solving skills with the ability to make sound decisions under pressure.
• A proactive, accountable, and collaborative team player.
• Self-motivated and able to work independently with minimal supervision.
• Strong sense of urgency and the ability to manage multiple priorities in a fast-paced environment.

ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.

At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.

To discover more, visit st.com/careers.