Senior Specialist I, Customer Service
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Job's mission
Build strong customer partnerships and drive continuous improvement in service and business performance.
What you will be working on
•Serve as the primary point of contact and single point of accountability for assigned strategic customers regarding spare parts planning, inventory management, service fulfillment, and business performance.
•Build and maintain strong customer relationships through regular face-to-face meetings, operational reviews, and business reviews; travel to customer sites as required.
•Understand customer business plans, installed base, technology and product roadmaps, maintenance schedules, and changing demand requirements, and translate these inputs into actionable spare parts strategies.
•Lead demand planning and forecasting for Install and Qualification, warranty, recommended spare parts, maintenance parts, and critical spare parts requirements.
• Analyze historical consumption, equipment population, maintenance plans, non-conformance trends, and customer demand signals to improve forecast accuracy and proactively identify risks.
•Manage customer consignment and billable spare parts inventory to ensure availability while reducing excess and obsolete inventory and improving inventory utilization, turns, and working capital.
•Coordinate with Global Demand Planning, Buyers, Procurement, Supply Chain Planning, Logistics, Service Operations, Customer Service Representatives, and account teams to resolve supply constraints and support on-time delivery.
•Lead customer communication and recovery actions for critical shortages, delivery risks, and escalations; technical issues remain owned by the account and technical support teams.
•Own account-level KPI performance, reporting, and corrective actions, including customer satisfaction, forecast accuracy, inventory availability and utilization, service level/fill rate, on-time delivery, and spare parts revenue growth.
•Prepare and present periodic customer and internal business performance reviews, including risks, improvement plans, decisions required, and follow-up actions.
•Drive continuous improvement and digitalization across forecasting, inventory analytics, supply chain visibility, and end-to-end spare parts processes.
•Other duties as assigned.
What we are looking for
• 8+ years of experience in strategic account management, customer operations, service parts, supply chain, demand planning, inventory management, or a related discipline.
• Experience managing complex customer relationships and influencing cross-functional, regional, and global stakeholders without direct authority.
• Demonstrated knowledge of spare parts forecasting, inventory optimization, order fulfillment, service levels, and supply chain risk management.
• Experience in the semiconductor equipment or another complex, high-technology manufacturing or service environment is preferred.
• Strong business acumen with the ability to connect customer requirements, operational performance, inventory investment, and revenue outcomes.
• Structured and collaborative problem-solving skills, with strong analytical capability and attention to detail.
• Ability to interpret operational data, identify trends and risks, and convert analysis into clear account strategies and corrective actions.
• Experience working with SAP and planning or customer-management systems; proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Excellent communication, presentation, negotiation, and stakeholder-management skills, including professional English proficiency in writing and speaking to support global collaboration.
• Ability and willingness to travel regularly to customer sites and ASM locations.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
Skills
As published by greenhouse · 11 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Pick from a list (11)
- Are you legally authorized to work in this country?
- Will you now or in the future require visa sponsorship for employment?
- Do you have any agreement with your current employer or any other employer that you had in the past 2 years (such as any non-solicit, non-competition, or non-disclosure/confidentiality agreement)?
- Have you ever been employed with ASM before?
- How would you describe your gender? optional
- ASM may work with technologies subject to U.S. export control regulations. The following questions are being asked to comply with the regulation. This is required for all ASM positions, regardless of work location. This information will not be used for any other purpose than export controls. You may read more about this here: U.S. Export Administration Regulation (EAR) 15 C.F.R. § 730 -774. Please, select which option applies to you.
- Please select the country where you hold citizenship / permanent residence. If you have dual citizenship / permanent residence, please select the country where you have most recently obtained citizenship or permanent residence.
- Have you ever relinquished, abandoned, or lost citizenship, nationality or permanent residence in the country identified in the previous question?
- I opt-in to receive occasional messages and/or emails from ASM with respect to career opportunities and applications I choose to submit. I understand that I can reply “STOP” /unsubscribe at any time to opt-out of receiving messages. I have read and understand ASM's privacy policy and how it relates to my personal information. optional
- I hereby authorize ASM to contact, obtain and verify the accuracy of information contained in this application from all previous employers, educational institutions and references. I also release from liability ASM and its representatives for seeking, gathering and using such information to make employment decision and all other persons or organization for providing such information. I understand that ASM reserves the right to and I agree that it may inquire further on any matter bearing on the company’s export compliance obligations. In order to verify the information provided, I understand that ASM will require me to present an original document issued by a government agency confirming my citizenship / residency status as indicated above. I declare that the information provided in the employment application is true and complete. I understand that any misrepresentation and omission made by me on this application will be sufficient cause of cancellation of this application or immediate termination of employment if I am employed, whenever it may be discovered.
- I have read and agree to the Privacy notice and Terms of use.