Senior Specialist I - Customer Service 'enable auto approval for testing'

Description

Account Services roles specialize in providing customer service and daily support in service center operations, addressing customer inquiries, processing transactions, troubleshooting problems, handling complaints, and identifying opportunities to refer services based on customer needs (internal and external).

The Role

Specializes in providing customer service and daily support in service center operations inclusive of high-touch customers and regulatory-based issues. Responsibilities can include answering customer inquiries, processing transactions, resolving problems, troubleshooting technical issues, written or digital correspondence, and identifying opportunities to promote additional products/services based on the customer needs

Responsibilities

• Must have demonstrated customer service or service center experience.
• May be first point of contact in providing customer service to clients with more complex products or services.
• Cross-trained to handle multiple types of products or services.
• May handle a high-touch client base

For more information on Account Servicing roles, please view the Account Services Job Family Overview.