Senior Specialist Technical Support – Product Data Platform
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Summary
Owns and maintains a product data platform, troubleshooting issues, coordinating with technical teams, and ensuring data integrity and governance compliance.
- Coordinate resolution with technical teams
- Coordinate testing and deployment
- Define and track operational KPIs
- Drive continuous improvement initiatives
- Ensure data integrity and governance compliance
- Escalate critical issues
- Maintain support documentation and SOPs
- Manage incident lifecycle
- Manage release cycles and feature updates
- Manage user access and governance controls
- Monitor system performance
- Own platform support and maintenance
- Perform initial troubleshooting and analysis
- Provide technical support to end-users
- Support product data workflows and mapping
Perks/Benefits:
- Hybrid work model
- Onsite/Hybrid schedule
