Senior Staff Product Designer, Care Delivery

You will completely own the virtual care and provider-facing experiences, driving the evolution of AI-native design. Day to day, you will own the end-to-end experience across complex, cross-functional initiatives for provider tooling and the virtual clinic experience, from early concept through delivery. You will define how AI should behave in high-stakes contexts: how it communicates uncertainty, when it defers to human care, and how it builds trust with members navigating emotionally charged decisions. You will build functional, high-fidelity prototypes using AI-assisted coding tools like Cursor or Claude Code, and develop scalable AI-powered patterns such as confidence indicators, human-AI handoffs, and progressive disclosure that become the standard across the design system. You will partner with Engineering, Product, Clinical, and Data at a strategic level, develop leaders within the design team, identify and resolve cross-functional tensions, and strengthen community by championing company-wide cultural initiatives.

Responsibilities

• Own the end-to-end experience across complex, cross-functional initiatives for provider tooling and the virtual clinic experience
• Define how AI behaves in high-stakes healthcare contexts, including communicating uncertainty and deferring to human care
• Build functional, high-fidelity prototypes using AI-assisted coding tools
• Develop scalable AI-powered design patterns that become the standard across the design system
• Partner with Engineering, Product, Clinical, and Data teams at a strategic level
• Develop leaders within the design team and mentor non-design partners
• Identify and resolve cross-functional tensions between design, clinical, and product perspectives
• Strengthen community by championing company-wide cultural initiatives

Requirements

• Daily use of AI tools (Claude, Figma AI, Cursor, or similar) with strong prompting and synthesis skills
• Ability to turn ideas into working prototypes using AI-assisted coding tools
• Experience shipping code to production and discussing backend architecture, model behavior, and system constraints
• Portfolio demonstrating design quality and strategic ownership, including defining success metrics and navigating ambiguity
• Experience driving complex projects across multiple teams without direct authority
• Experience designing for mobile applications and responsive web
• Systems thinking ability to communicate a holistic, scalable system
• Comfort with ambiguity and solving complex problems

Benefits

• Employer-covered health, dental, and insurance plan options
• Access to the Maven platform and specialists for mental health, reproductive health, family planning, and pediatrics
• Wellness partnerships
• Hybrid work, in-office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend
• Annual professional development stipend and access to a personal career coach
• 401K matching with immediate vesting
• Equity