Senior Staff Product Manager, Member & AI Experience

You will own the core member experience surfaces: the homepage, conversational AI and community. You will build and run a high-velocity experimentation engine, forming hypotheses, shipping tests and compounding learnings week over week. You will define the metrics that matter, instrument them and use them to drive decisions from first visit through activation and retention. You will bring a strong point of view on how AI changes what is built for members and put it to work in your own workflow. You will go deep on engagement data to understand where members activate, where they drop off and where the experience is or is not working. You will build close partnerships with Clinical Product and AI Platform teams and report directly to the SVP of Product.

Responsibilities

• Own the core member experience surfaces: homepage, conversational AI, and community
• Build and run a high-velocity experimentation engine
• Define the metrics that matter, instrument them, and use them to drive decisions from first visit through activation and retention
• Bring a strong point of view on how AI changes what is built for members and how fast it is built
• Analyze engagement data to identify where members activate, drop off, and where the experience is or isn't working
• Build close partnerships with Clinical Product and AI Platform

Requirements

• 10+ years in product with direct experience building consumer-facing products
• Experience with conversational AI, homepage, and community surfaces
• Strong consumer instincts
• A track record of shipping and moving from ambiguity to a live experiment fast
• Deep fluency with data, defining metrics and designing experiments
• Structured thinking under pressure with ruthless prioritization
• Enough technical depth to go deep with engineers on tradeoffs
• Hands-on fluency with AI tools
• Customer obsession backed by evidence

Benefits

• Employer-covered health, dental, and insurance plan options
• Maven for Mavens: access to the full platform and specialists including mental health, reproductive health, family planning and pediatrics care
• Wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend
• Annual professional development stipend and access to a personal career coach
• 401K matching with immediate vesting
• Equity