Senior / Staff Site Reliability Engineer

• We are seeking a hands-on Senior OR Staff Site Reliability Engineer to own and evolve the reliability strategy, operating model, and engineering-wide standards supporting our platform
• This is a foundational role for an experienced engineer who will set technical direction across teams, lead the highest-impact reliability initiatives, and establish the practices and systems that enable engineering to operate production services safely
• Own and evolve the engineering-wide SRE strategy, operating model, and reliability standards, aligning them to customer impact, business priorities, and risk
• Lead cross-functional alignment across Infrastructure, product, service, security, and business stakeholders to improve reliability, observability, incident response, and operational readiness across multiple teams
• Establish an organization-wide approach to service ownership, meaningful SLIs and SLOs, and error budgets for critical customer paths and services
• Define and drive adoption of observability standards across pipelines and platform components that report on service health, performance and operational risk
• Set the standard for dashboards, actionable alerting, runbooks, and escalation paths
• Drive end to end complex cross-functional reliability initiatives
• Set and raise the engineering wide bar for incident management, incident command, on-call health, post-incident learning, and recovery readiness
• Shape the technical direction, operationable model, and growth path of the SRE function
• Participate in a 24/7 on-call rotation and help design an on-call model that is sustainable, appropriately staffed, and continuously improved

Benefits

• Growth Opportunities: Be part of a dynamic and growing team with numerous career advancement opportunities
• Innovation-Driven Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking
• Flexible Work Environment: Enjoy the convenience and work-life balance that comes with remote work
• Inclusive and Diverse Team: We value diversity and promote an inclusive culture where everyone can thrive

• Deep knowledge of reliability engineering, observability, incident management, and production operations, with demonstrated ability to turn that knowledge into standards and practices adopted by others
• Experience in leading high severity incidents and improving incident response programs
• Excellent written and verbal communication skills including technical designs, runbooks, postmortems, and operational documentation
• Backend experience building backend systems and automation that reduce optional toil, strengthen safeguards, and operational efficiency
• Experience in establishing SLIs, SLOs, actionable alerts, observability, and service ownership
• Experience designing, operating, and troubleshooting large scale distributed systems in production environments
• Experience operating production services in AWS and Kubernetes
• Python and Terraform (Infrastructure as Code), or equivalent automation and infrastructure-as-code tools
• Experience with Observability tools such as Datadog, New Relic, Grafana, or equivalent platforms
• Experience with CI/CD pipelines such as Gitlab CI, ArgoCD, or GitOps workflows