freehire launches on Product Hunt on 26 August.

Follow →

Coupang

Discussion

Senior Strategy and Performance Lead

Open 50d posting dated 3 weeks ago

Summary

Leads operational performance for a fast-growing food delivery service, analyzing metrics, driving efficiency, and managing cross-functional teams to improve service quality and customer experience.

Description

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,

Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Job Description

Senior Strategy and Performance Lead

Role Mission
Senior Strategy and Performance Lead is responsible for driving operational performance and ensuring scalable, efficient delivery operations. This role oversees key operational metrics, identifies business risks and opportunities, and leads cross-functional initiatives to improve service quality, operational efficiency, and customer experience.

Success in this role requires strong analytical thinking, ownership, stakeholder management, and the ability to solve complex operational challenges through data-driven decision making. The ideal candidate is comfortable operating in a fast-paced environment, managing multiple teams, and making decisions that balance customer experience, operational efficiency, and business objectives.

Key Responsibilities

Operational Performance Management

    • Own and improve key operational performance metrics across the delivery operation.
    • Monitor business performance, identify operational risks, and proactively drive corrective actions.
    • Establish operational mechanisms and performance reviews to ensure sustainable execution.
    • Drive continuous improvement initiatives to enhance operational efficiency and service quality.

Data-Driven Decision Making

    • Analyze complex operational data and performance indicators to identify trends, root causes, and opportunities.
    • Develop structured recommendations and action plans based on quantitative and qualitative insights.
    • Translate business challenges into scalable operational solutions.
    • Build and maintain a culture of data-driven decision making across the organization.

Problem Solving & Execution

    • Take ownership of critical daily operational challenges and drive resolution from problem identification to implementation.
    • Lead cross-functional initiatives to address operational bottlenecks and improve performance.
    • Develop sustainable processes and mechanisms to prevent recurring issues.
    • Demonstrate strong judgment and prioritization in a fast-changing environment.

Team Leadership & People Management

    • Lead and develop multiple real time operational teams and managers.
    • Establish clear goals, accountability, and performance expectations.
    • Coach team members and support career development through regular feedback and performance management.
    • Foster a culture of ownership, collaboration, and operational excellence.

Cross-Functional Collaboration

    • Partner closely with Marketplace, Customer Service, Planning, Marketing, and Operations stakeholders.
    • Drive alignment across teams and facilitate decision-making on complex operational topics.
    • Communicate operational performance, risks, and strategic recommendations to senior leadership.
    • Influence stakeholders through data, logic, and strong business judgment.

Basic Qualifications

    • 7+ years of professional experience in managing large-scale operational organizations in logistics, marketplace, e-commerce, consulting, or related industry fields.
    • Ability to understand and manage complex operational KPIs and performance metrics.
    • Strong analytical and problem-solving skills with a highly data-driven mindset.
    • Demonstrated ownership and accountability in driving business outcomes.
    • Excellent communication, stakeholder management, and organizational leadership skills.
    • Experience working in fast-paced and ambiguous environments.
    • Native-level Japanese and Business level English proficiency required

Preferred Qualifications

    • Familiarity with SQL, BI tools, operational analytics, or performance reporting.
    • Experience leading cross-functional programs and operational transformation initiatives.
    • Korean language proficiency is a plus.

Core Competencies

    • Data-Driven Decision Making
    • Problem Solving
    • Operational Excellence
    • Strategic Thinking
    • People Management
    • Stakeholder Management
    • Cross-Functional Leadership
    • Communication & Influence
    • Ownership & Accountability
    • Business Judgment

Show

What this application asks

greenhouse

名, 姓, 電子メール, 電話, 履歴書/CV, カバーレター, 住所

  • LinkedIn Profile optional
  • Coupang Corporation or its affiliates and subsidiaries* (collectively referred to as “Coupang”) does not collect or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent. choose one
  • 1. What is your nationality? choose one
  • 1. (Required) By submitting your resume, you consent to the required collection and use, required provision, and consignment as set forth in our Privacy Policy(https://privacy.coupang.com/en/land/jobs/). choose one
  • 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent you from applying. choose one
  • 3. (Optional) Coupang and its affiliate or subsidiary company* will send recruitment notifications through various forms of communication, such as phone, email, and SMS, using the contact information and email address provided by you with the consent. choose one
  • 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group; choose one
  • - Name of Relative(s) 親族の氏名 : optional
  • - Relationship 継柄 : optional
  • - Working Org / Team 勤務先／チーム : optional
  • Document Policy choose one
  • Please specify your current visa status in Japan (e.g., Engineer/Specialist in Humanities/International Services, Permanent Resident, Highly Skilled Professional, etc.) written answer
  • 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process. choose one

See also

59,021 jobs
Lead jobs
78,340 jobs
Fortune 500 jobs
18,045 jobs
Remote Worldwide jobs
50,510 jobs
JavaScript jobs
69,483 jobs
TypeScript jobs
175,745 jobs
Python jobs
59,574 jobs
React jobs
8,097 jobs
Go jobs
255,637 jobs
Senior-Level jobs
29,129 jobs
Backend jobs

Tailor your CV for this role?

We couldn't check your fit for this role — add a CV to your profile to see it next time.

A new version of freehire is available