Senior Strategy & Operations Manager, Navan Signature

About the Role

We are seeking a proactive, versatile, and highly trusted Senior Strategy & Operations Manager to join the Office of the CEO (Reed & Mackay / Navan Signature) on a 12-month contract. Reporting to the Chief of Staff, you will operate at the nucleus of the business, orchestrating critical global initiatives across functional teams.

Beyond tracking and organization, this role centers on high-impact problem-solving, relationship-building, and cross-functional execution.

Primary Focus Areas

• Tech Integration: Conduct a seamless handover with the outgoing Manager (heading on maternity leave) to own the end-to-end integration of Reed & Mackay’s tech infrastructure into a unified Navan environment. Partner with a Technical PM to align tech plans with business goals, timing, and requirements.
• People & Transformation: Partner with the People team during a major process transformation and company-wide R&M/Navan integration. Consolidate overviews of multiple workstreams into a single master view directly linked to measurable business outcomes.
• Special Projects: Serve as a trusted partner to executive leadership, stepping in to diagnose, structure, and drive cross-functional priority initiatives as business needs evolve.

What You’ll Do

• Strategic Orchestration: Act as connective tissue across global business units (especially Tech and People). Bring stakeholders together to build consensus, align priorities, and drive execution.
• Hands-on Problem Solving: Dive into stalled workflows or complex operational roadblocks, working alongside functional leaders (HR, Marketing, Product, Tech, CS) to co-create practical solutions.
• Clear Executive Communication: Build clear roadmaps and documentation. Easily translate complex operational detail into concise executive-level updates, partnering with Communications to keep the broader business informed.
• Process & Change Management: Design intuitive, low-friction paths through complex change, ensuring high adoption, team alignment, and total follow-through.

What We’re Looking For

• Transformation & PMI Experience: Proven track record in post-merger integrations, large-scale transformations, or navigating ambiguous, fast-paced environments.
• High EQ & Diplomatic Skill: Exceptional situational awareness, empathy, and listening skills with the ability to build trust and manage sensitive organizational dynamics.
• Analytical & Action-Oriented: Tenacious follow-through, strong structured problem-solving skills, and a bias to action without needing step-by-step direction.
• A strong track record of leading cross-functional strategic projects from problem definition through execution and measurable outcomes with strong programme management and operating-rhythm skills, coordinating
• Exceptional structured thinking, analytical skills, and written and verbal communication.
• Commercial and operational judgement, including experience with business planning, performance management, resource allocation, and risk mitigation.
• Comfort operating in ambiguity and moving between strategy, analysis, stakeholder alignment, and execution.