Senior Style Associate - Forum South - BLR

Senior Style Associate

Retail Stores

Store Manager

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
  

• Address issues professionally and ensure customer needs are met.
  

• Gather customer feedback to improve products and services while addressing any concerns promptly.
  

Sales Mastery

• Responsible for achieving store sales targets.
  

• Drive solution-based sales by understanding customer needs and offering relevant products and services.
  

• Focus on selling higher-value products to increase the average transaction value.
  

• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
  

• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
  

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
  

• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
  

• Show learning agility by quickly adopting new processes or strategies to improve sales and service.
  

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
  

• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.
  

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
  

• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
  

• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
  

• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
  

Leadership Excellence

• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
  

• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
  

• Assist in training and mentoring new and existing team members to improve their understanding of products and services.
  

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
  

• Must be above 20 years of age and below 35 years of age.
  

• Basic computer skills and microsoft office
  

• Proven track record of exceeding sales targets consistently
  

• Experience in providing exceptional customer service and building strong customer relationships
  

• Experience in mentoring team members
  

• Experience in handling cash transactions and inventory management
  

• Proficient in POS systems and other relevant retail technologies
  

• Knowledge of visual merchandising principles
  

• Positive and enthusiastic attitude
  

• Excellent presentation and grooming standards
  

• Flexibility and adaptability to work varied shifts