Senior Style Associate - Hubli - Koppikar Road
Job Title | : | Senior Style Associate |
Department | : | Retail Stores |
Reports To | : | Store Manager |
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Role Summary | : | The Senior Style Associate
leads by example, delivering exceptional customer experiences, driving sales,
and ensuring operational excellence with a customer-focused mindset and
adaptability. |
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Key
Responsibilities | : | Customer Focus ● Build and maintain strong customer relationships by
understanding their preferences and providing tailored solutions. ● Address issues professionally and ensure customer needs are met. ● Gather customer
feedback to improve products and services while addressing any concerns
promptly. Sales Mastery ● Responsible for achieving store sales targets. ● Drive solution-based sales by understanding customer
needs and offering relevant products and services. ● Focus on selling higher-value products to increase the
average transaction value. ● Use upselling and cross-selling techniques to enhance
customer engagement and meet sales targets. ● Demonstrate
negotiation and objection-handling to convert prospects into loyal customers. Flexibility and
Change Management ● Adapt to changing customer needs and share product and
customer insight with the team. ● Demonstrate problem-solving skills to address challenges
and manage resistance effectively. ● Show learning
agility by quickly adopting new processes or strategies to improve sales and
service. Decision-Making ● Utilize analytical thinking to make sound operational
decisions. ● Independently manage
store operations in the absence of the Store Manager, ensuring smooth
functioning. Store Operations
Excellence ● Prevent shrinkage by closely monitoring inventory levels
and minimizing discrepancies. ● Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product turnover. ● Ensure accurate inventory records and adhere to
operational guidelines to maintain efficiency. ● Follow company policies, work processes, and enforce
store standard operating procedures (SOPs). Escalate any identified
bottlenecks. Leadership
Excellence ● Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure professional resolutions. ● Lead by example in fostering accountability, goal-driven performance,
and ethical practices within the team. ● Assist
in training and mentoring new and existing team members to improve their
understanding of products and services. |
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Candidate
Requirement | : | ● Min HSC 2 years of retail experience/
Graduates with 2 years of experience in retail. ● Must be above 20 years of age and below 35
years of age. ● Basic computer skills and microsoft office ● Proven track record of exceeding sales targets
consistently ● Experience in providing exceptional customer
service and building strong customer relationships ● Experience in mentoring team members ● Experience in handling cash transactions and
inventory management ● Proficient in POS systems and other relevant retail
technologies ● Knowledge of visual merchandising principles ● Positive and enthusiastic attitude ● Excellent presentation and grooming standards ● Flexibility and adaptability to work varied shifts |