Senior Style Associate - TRV - LULU Mall

Job Title : Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional

customer experiences, driving sales, and ensuring operational

excellence with a customer-focused mindset and adaptability.

Key

Responsibilitie

s

: Customer Focus

● Build and maintain strong customer relationships by

understanding their preferences and providing tailored

solutions.

● Address issues professionally and ensure customer needs are

met.

● Gather customer feedback to improve products and services

while addressing any concerns promptly.

Sales Mastery

● Responsible for achieving store sales targets.

● Drive solution-based sales by understanding customer needs

and offering relevant products and services.

● Focus on selling higher-value products to increase the

average transaction value.

● Use upselling and cross-selling techniques to enhance

customer engagement and meet sales targets.

● Demonstrate negotiation and objection-handling to convert

prospects into loyal customers.

Flexibility and Change Management

● Adapt to changing customer needs and share product and

customer insight with the team.

● Demonstrate problem-solving skills to address challenges and

manage resistance effectively.

● Show learning agility by quickly adopting new processes or

strategies to improve sales and service.

Decision-Making

● Utilize analytical thinking to make sound operational decisions.

● Independently manage store operations in the absence of the

Store Manager, ensuring smooth functioning.

Store Operations Excellence

● Prevent shrinkage by closely monitoring inventory levels and

minimizing discrepancies.

● Assist the Store manager in managing inventory processes,

including replenishment, stock takes, and tracking product

turnover.

● Ensure accurate inventory records and adhere to operational

guidelines to maintain efficiency.

● Follow company policies, work processes, and enforce store

standard operating procedures (SOPs). Escalate any identified

bottlenecks.

Leadership Excellence

● Take charge of situations requiring immediate attention,

including escalated customer issues, and ensure professional

resolutions.

● Lead by example in fostering accountability, goal-driven

performance, and ethical practices within the team.

● Assist in training and mentoring new and existing team

members to improve their understanding of products and

services.