Aug 13, 2026 Oct 26, 2026

Senior Supervisor (Early Collections)

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Aug 13, 2026 Oct 26, 2026

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Home Credit Senior Supervisor (Early Collections)

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About the job The primary task is overseeing the Early Collections calling, monitors and drives collection goals and targets for their respective teams. It is also responsible for maintaining smooth and quality collections calling and implementing strategies to improve the collection of outstanding credit. What You Will Do <ul><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Supervise and coach a team of credit and collection representatives, providing guidance and support to ensure they adhere to company policies and meet performance targets.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Conduct regular performance evaluations and provide feedback to team members.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Develop and implement training programs to enhance the skills and knowledge of the team.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Drive team productivity and effectiveness to optimize costs and improve performance.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Monitor and ensure the team’s compliance in mandatory requirements which includes but is not limited to APE, Training, Courses, etc</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Handle and resolve escalated calls as need to</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Ensures discipline and observance of the EDP within the department</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><a style="color:rgb(0,0,0);">Assists</a> with other tasks that might be needed within the EC (Early Collections) management team </li></ul>What You Need To Have <ul><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Proficient in using financial analysis tools/ software.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Has good command in MS Office application</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Excellent communication and negotiation skills.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Detail-oriented with the ability to analyze complex financial data.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Strong leadership and team management skills.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Ability to work under pressure and meet tight deadlines. or related roles, preferably in banking, consumer finance, insurance, telco, or financial services</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Experience in Quality Assurance, Dialing, Systems or Process Management</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Knowledge in legal requirements related to Labor code and collections regulations </li></ul> Job Perks You'll Enjoy <ul><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Permanent dayshift schedule</li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Up to 20% variable quarterly performance-based bonus</li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">HMO on Day 1 / HMO with dependents</li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Access to mental health coverage and wellness partners</li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Wellness Leave and Birthday Leave benefits</li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Internal Career Mobility</li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Opportunity to work and train in our international offices </li></ul>Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important. At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job. Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

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