Senior Supervisor (Service)
Posted Updated
- Maximize technician productivity and efficiency by optimizing processes, managing resources and ensuring jobs are completed on time.
- Ensure the team is properly trained on the latest technology and repair methods, to maintain a safe environment and ensure strict compliance with all company and legal standards.
- Oversee and inspect completed repairs to guarantee high-quality work.
- Serve as the final point of contact for complex customer concerns or complaints, resolving them swiftly and fairly to maintain the brand's reputation and customer loyalty.
- Coordinate with the spare parts department to ensure accurate and sufficient inventory of spare parts and materials to avoid work delays.
- Identify and execute opportunities to increase sales of services, maintenance packages, and accessories to increase the department's financial performance.
- Bachelor’s degree in Mechanical Engineering or a related field.
- 5–7 years of relevant experience in automotive service/workshop operations.
- Result Orientation
- Operational Awareness
- Network Building
- Coaching & Mentoring
- Customer Centricity
- Strong leadership and team management skills.
- Good problem-solving and decision-making skills.