Senior Supervisor (SOC)

• Serve as the primary technical escalation point for high-severity security incidents, coordinating recovery efforts from detection to containment.
• Lead, manage, mentor, and support Tier 1 & Tier 2 SOC analysts to ensure effective SOC operations.
• Monitor, troubleshoot, investigate, and report security incidents and threats on a daily basis.
• Perform incident analysis, log analysis, digital forensics, threat hunting, and root cause investigations.
• Develop and enhance SOC operational manuals, playbooks, use cases, and incident response procedures.
• Track and report SOC KPIs such as Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR).
• Manage and maintain security platforms and technologies, including SIEM, SOAR, EDR/XDR, PAM, WAF, Firewalls, IPS, VPN, Anti-Spam, Mail Filters, Encryption, Web & Wireless Security solutions.
• Conduct systems and network security hardening across Microsoft, VMware, OpenStack, UNIX systems, virtualization, and container environments.
• Support and maintain ISMS, BCMS, PCI-DSS compliance, and ISO security requirements.
• Participate in Business Continuity and Disaster Recovery implementation and testing.
• Conduct security assessments and evaluate new security technologies and solutions.
• Prepare periodic security reports and maintain updated security documentation.

• Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, or a related field.
• 7–10 years of experience in SOC / Information Security roles, including at least 2 years in a leadership or senior analyst position.
• Strong hands-on experience with security appliances, SIEM, SOAR, EDR/XDR platforms, firewalls, IPS, VPN, anti-virus solutions, and other cybersecurity technologies.
• Strong knowledge of Microsoft systems, VMware, OpenStack, UNIX systems, virtualization, and container technologies.
• Strong understanding of the MITRE ATT&CK framework, threat hunting, intrusion analysis, and digital forensics.
• Experience with Network Management and Remote Control software.
SOC-related certifications (Threat Hunting, Incident Handling, Intrusion Analysis, etc.) are highly preferred.
• Strong analytical thinking, problem-solving, communication, negotiation, and leadership skills.
• Customer-centric mindset with strong operational awareness and mentoring abilities.