Senior Supply Chain Manager

At FreshDirect, we are reinventing the grocery experience.

Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people's homes — faster, fresher, and smarter than anyone else.

We're not just a food company. We're a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.

It's grocery shopping reimagined — and we're just getting started.

If you're passionate about innovation, care deeply about what people eat, and want to help build the future of food, we'd love to meet you.

The Role

The Senior Supply Chain Manager builds the processes and technology that let FreshDirect buy and move product with less manual effort and more precision. You will standardize how every category is bought, automate replenishment in SAP, give our vendors the tools and data to perform better, and run the S&OP process and weekly availability scorecard that keep inventory, availability and launches in balance.

This is a build role as much as a running one. Much of what you need does not exist yet, and you will get to create it: the standard processes, the automation, the vendor tools and the operating rhythm that turn a manual, person-dependent purchasing process into one that scales.

What You’ll Do

Buying process, automation and AI

• Drive process standardization in the buying process across categories, working with Merchandising and Supply Chain so every category follows one documented way of working

• Lead the automation of replenishment policies in SAP, executing the policy parameters set by our Demand Planning & Analytics team, and raise automation rates across the purchasing process so buyers manage by exception rather than by hand

• Identify opportunities to solve supply chain problems with AI tools, from buying and replenishment to vendor management and planning, and put the strongest ones into practice

• Set the measures for this work, including automation rate, vendor performance and flow efficiency, and report them in the weekly operating rhythm

Vendor performance

• Develop the technology and processes behind better vendor performance: automated, vendor-specific forecasts shared with suppliers, vendor portals and vendor performance dashboards

• Lead MOQ, EOQ and delivery frequency reviews with vendors, where they constrain freshness, cover or receiving capacity

Planning and flow

• Lead the S&OP process, aligning inventory levels, availability and new product launches across Merchandising, Supply Chain, Demand Planning, the plant and Finance

• Own the weekly availability scorecard, covering out-of-stock, available-to-promise, wave shortages and days on hand, published with named owners and targets set from measured baselines

• Define the strategy for optimizing inbound flow and flow between our facilities, and execute on the opportunities it identifies

What Success Looks Like

A year from now, you will have:

• Put one standard buying process in place across categories

• Materially raised the share of purchase orders generated automatically in SAP

• Launched vendor portals and performance dashboards for our largest suppliers

• Established an S&OP process and weekly availability scorecard the business relies on to plan inventory, availability and launches

What You’ll bring

Required

• 6+ years in supply chain, purchasing, inventory planning or supply chain systems, ideally in grocery, food, CPG or another high-velocity environment

• Hands-on SAP experience, particularly MM and replenishment or MRP configuration, with a track record of increasing automation in a purchasing process

• Experience running or improving an S&OP process

• A track record of standardizing processes across teams that previously worked in different ways

• Experience working with vendors on performance, forecasts or ordering parameters such as MOQ and delivery frequency

• Strong analytical skills: fluent in Excel and comfortable with BI tools

• Excellent communication and stakeholder management, with internal teams and external vendors alike

• Bachelor's degree in Supply Chain, Business, Operations, Engineering or a related field

A plus

• Experience with perishables, fresh food or short-shelf-life categories

• Experience implementing vendor portals, vendor-managed inventory or collaborative forecasting with suppliers

• Hands-on experience applying AI tools to supply chain or operational problems

• Network or flow optimization experience across multiple facilities

• SQL, or experience with advanced planning tools alongside SAP

• Experience building a process or capability from scratch, rather than inheriting one

Our Values at FreshDirect

We live these values every day:

A passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.

One team, one mission
Everyone contributes and every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.

Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.

Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what's right, even when no one is watching.

Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.

We love food
Yes, literally all of us.

What You’ll Love about working here

• A fast-paced, innovative environment where ideas turn into action

• The chance to build the processes and automation our supply chain will run on

• Opportunities for growth — many of our leaders have risen through the ranks

• Direct impact on how thousands of customers experience food every day

• Competitive compensation and comprehensive benefits

• PTO, Safe & Sick Time, and Paid Holidays

• Medical, Vision, Dental, and Voluntary Disability coverage

• 401(k) with employer match and Life Insurance

• State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market

• Onsite FREE parking

• FREE employee shuttle bus service from nearby Subway station

• Training, leadership development, and tuition discount at local colleges

• 20% employee discount on FreshDirect online orders and Brooklyn wine store

• Minimum 50% employee discount at our onsite employee market

• Mobile phone discounts through partnerships with T-Mobile and Verizon

• Gym membership discounts through NYSC

Our Culture

We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity

We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

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