Senior Support Consultant – SAP MM

About the role

We are seeking an experienced Senior Support Consultant – SAP MM to provide application support, troubleshoot incidents, and manage service requests and change requests within the SAP Material Management (MM) module. The ideal candidate will have strong knowledge of SAP MM business processes, experience supporting end-users, and the ability to resolve technical and functional issues within agreed Service Level Agreements (SLAs). Experience with SAP S/4HANA is highly desirable.

Key responsibilities

• Investigate, troubleshoot, and resolve SAP MM incidents promptly to minimize business disruption

• Assess business change requirements, recommend appropriate solutions, and support the implementation of approved changes

• Handle and resolve SAP MM service requests, providing timely support and guidance to end-users

• Perform SAP MM configuration and enhancements based on business requirements, working closely with technical and development teams where necessary

• Monitor system issues, identify root causes, and recommend solutions to improve system stability and operational efficiency

• Ensure incidents, service requests, and change requests are managed within agreed timelines and service standards

• Work closely with business users, technical teams, and regional stakeholders to ensure effective support delivery

• Maintain accurate records of incidents, solutions, system changes, and support procedures

About you

• Bachelor's degree in Supply Chain Management, Business, Information Technology, or a related discipline

• 5–10 years of hands-on experience in SAP Material Management (MM), including functional support and troubleshooting

• Strong understanding of SAP MM processes, including procurement, purchasing, inventory management, and goods movement

• Good knowledge of SAP MM integration with other SAP modules, such as SAP FI, SD, and PP

• Experience providing SAP application support and managing incidents, service requests, and change requests

• Familiarity with IT service management processes and SLA-driven support environments

• Experience with SAP S/4HANA is a strong advantage

• Basic ABAP debugging knowledge or the ability to work with technical teams on debugging activities is an added advantage

• Excellent written and verbal communication skills in English

• Strong analytical, problem-solving, and troubleshooting skills