Senior Support Engineer (Atlassian)

We are looking for a Senior Support Engineer to take on the role of Atlassian Administrator, tasked with managing and optimizing our Jira Cloud environment while delivering continuous support to end users.

Responsibilities

• Manage and configure Jira Cloud environments to meet organizational needs
• Evaluate and enhance current workflows, permission schemes and automation rules
• Design, test and deploy automation rules to streamline workflows and processes
• Establish and maintain Jira projects, schemes, workflows, permissions and notifications
• Document both existing and newly created processes within Jira
• Handle user creation, permissions and projects on a daily basis
• Maintain and expand existing Python scripts using Atlassian Python APIs
• Govern changes to permission schemes, screens and workflows via automation and scripting
• Construct automation for the creation and modification of projects, schemes and workflows
• Track and troubleshoot Jira Cloud issues, delivering timely resolutions
• Deliver continuous support to Jira Cloud users, resolving issues and questions
• Sustain Jira Cloud environments to guarantee optimal performance and reliability

Requirements

• 5+ years of experience administering Jira Cloud, with solid understanding of differences from Server/Datacenter versions
• Background in building and supporting large-scale Help Centers for enterprise-wide support with shared automation and configuration across multiple projects
• Proficiency in Python scripting using Atlassian Python APIs
• Skills in configuring Jira workflows, permission schemes and screens
• Expertise in developing automation rules within Jira Cloud for schemes, workflows and projects
• Atlassian Certified Professional (ACP) or Atlassian Certified Associate (ACA) certification in Jira Service Management
• English proficiency at an Upper-Intermediate level (B2) or higher

Nice to have

• Understanding of Adaptavist ScriptRunner
• Knowledge of Jira Misc Workflow Extension (JMWE)

Benefits

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children