Senior Support Engineer
Broad Function:
We are seeking a
Production Support Engineer who will be responsible for providing technical
support to customers using Java-based applications and certain composition
engines like Quadient, OpenText, etc. Provide optimal solutions for the core
problems, code fixes, diagnose and fix operational issues.
Roles and Responsibilities:
1. Issue Resolution and SLA Adherence:
· Resolve
complex issues with minimal downtime and adherence to SLAs.
· Perform RCA
for critical failures and provide comprehensive documentation.
· Implement
failover mechanisms for high availability during outages.
2. Automation and Predictive Analysis:
· Automate
recurring tasks using Python, Bash, or other scripting tools.
· Configure
proactive monitoring and alerts to minimize manual intervention.
· Use
predictive analysis to identify and preempt potential failures.
3. Technical Expertise:
· Troubleshoot
databases (SQL/NoSQL) and optimize query performance.
· Work
extensively with Kafka for messaging and Amazon EKS for container
orchestration.
· Develop and
maintain solutions using Java and Spring Boot.
4. Collaboration and Documentation:
· Conduct
biweekly review meetings with stakeholders.
· Escalate
critical issues to Level 2 with detailed analysis and logs.
· Maintain
clear documentation of workflows, application flows, and resolution
playbooks.
· Foster a
collaborative team environment by sharing learnings and solutions.
5. Monitoring and Alerting:
· Configure
tools like Prometheus, Grafana, or ELK for real-time system monitoring.
· Set up
proactive alert systems to address potential system issues.
· Audit
monitoring configurations to align with evolving system requirements.
6. New Feature Development and Maintenance: Collaborate with product teams to deploy new features
effectively.
Requirements
· Bachelor’s degree in computer science or related
field.
· 3+ years of experience in production support or
related roles.
· Expertise in Java, SQL, Kafka, MongoDB, and Amazon
EKS.
· Proficiency in scripting languages like Python and
Bash.
· Familiarity with cloud services, microservices
architecture, and DevOps tools.
· Strong analytical and problem-solving skills with
RCA and log analysis experience.ca
Benefits
The company offers a range of employee
benefits including:
· Cashless medical insurance for employees, spouses,
and children
· Accidental insurance coverage
· Life insurance coverage
· Retirement benefits including Provident Fund (PF)
and Gratuity
· ESI*
· Complementary meal coupons
· Company-paid transportation
· Sodexo benefits for income tax savings
· Paternity & Maternity Leave Benefit
· National Pension Saving