Senior Support Manager - Hyderabad

Roles and responsibilities:

• Responsible for the following –

o Project Coordination

▪ To lead and manage the team in all project coordination activities for various solar projects that are underway.

▪ Ensure regular coordination with external and internal stakeholders for expediting approval, as and when required.

▪ Coordinate with various State Heads and be upto-date with the project status.

▪ To track & maintain dashboards to track TAT & performance in areas such as site survey completions, DPR Approvals etc.

o Customer Support

▪ To ensure that all post-sales inbound and outbound communication are planned and executed as per the pre-set intervals in the overall project timeline.

o O&M and QC

▪ To manage the team to ensure all quality assessments and maintenance activities at the sites for both rooftop & ground-mounted plants are done on a regular basis and within the targeted timelines.

▪ Ensure disposal of all tickets and proper reporting of all relevant metrics to higher management

• Team Management o Lead the various teams in sync with their respective KRAs / strategy of the company.

o Task Allocation & monitoring on regular basis.

o Provide support & training to team-members where required.

• Regular reporting against all individual projects.

Mandatory Requirements

• Bachelor’s degree in any discipline

• Minimum 5 years of experience with a stint in a project management and/or customer support role.

• Strong English verbal & written communication skills

• To have knowledge of Project Management platforms like Zoho Projects, etc.

• Proficient in MS Office (especially excel & word)

Additional Requirements

• Willingness to learn and should be result driven.

• Ability to think critically, organize work assignments according to their priority

• Collaborating with various stakeholders, internal and external

• Passion for delivering high quality results and takes complete accountability of assignments.