Senior Support Service Manager

Summary of Job: The Senior Support Services Manager is responsible for managing the Program’s administrative office including office support and claims liaison work.

Schedule:

Monday - Friday 8:00AM - 5:00PM

Essential Duties and Responsibilities (Support Services):

• Manages the daily activities of the administrative staff to ensure timely completion of office projects, e.g., coordinating meetings.
• Assists with daily supervision of administrative staff as needed.
• Maintains petty cash.
• Records or enters data related to payroll, accounts payable, accounts receivable and time sheets.
• Oversees contract deliverables.
• Understands and adheres to RI International compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
• Keeps abreast of all federal and state regulations and laws and all RI International policies as they presently exist and as they change or are modified.

Essential Duties and Responsibilities (Office Coordinator):

• Assists customer service representatives when needed, with answering telephones, triaging phone calls and gathering pertinent information from callers to accurately log the data elements of each and every call.
• Maintains an organized office filing system that assures confidentiality of all documents.
• Ensures the facility reception areas are always neat and orderly.
• Oversees the use, maintenance, and repair of office equipment.
• Maintains inventory and orders office supplies as needed.
• Facilitates incoming referrals ensuring review and completeness for each referral.
• Validates all client eligibility to ensure services provided are covered contractually.
• Validates demographic/insurance information entered in to the system by staff is accurate and completed in a timely manner.
• Assists with creating and generating reports as scheduled by the funder, or when needed.

Essential Duties and Responsibilities (Claims Liaison):

1. Performs data entry into the EHR system in a timely fashion to allow billing to be completed by the CBO team, such as subscriber policy IDs, diagnosis code corrections, authorization follow up, demographics, guarantor corrections, etc.
2. Reviews weekly error reports from CBO team.
3. Communicates Claims and Billing policy updates and/or procedural changes to staff as directed.
4. Performs other related duties as assigned.

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Excellent computer skills, proficient in Microsoft Office Suite and other products.
• Excellent customer service skills.
• Demonstrated ability to effectively communicate both verbally and in writing.
• Excellent interpersonal skills including ability to courteous assistance in a concise, informative manner with guests, families, staff and stakeholders.
• Works collaboratively with others in a team model.
• Capable of working without direct supervision.
• Demonstrates organizational skills with a high degree of accuracy.
• Ability to maintain a high level of integrity while balancing multiple priorities and responsibilities.
• Bachelor’s Degree in business or related field or equivalent work experience.
• Minimum of five (5) years of work experience in an office, including office supervision and/or management, preferably in a healthcare environment.

Driving Requirements:

• If driving is required for this position, must meet all requirements outlined in RI International driving policy.
• If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.

Salary Range:

$60,000 - $75,000

A Program Support Competency Checklist must be completed as part of the new hire onboarding process.

Physical Demands:

May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent standing, bending, stooping, kneeling, pushing, pulling, reaching, climbing/balancing on a step stool to reach supplies/equipment, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift and carry up to twenty (20) pounds.

Work Environment

May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused. Work may include travel throughout the geographic region.

RI International is proud to be an equal opportunity workplace and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We aim to create a workplace that celebrates the diversity of our employees, customers, and the communities that we serve.

ADDENDUM – Arizona

Education	Bachelor’s Degree in business or related field or equivalent work experience.
Licensure
Certification
Misc. Requirement

ADDENDUM – California

Education	Bachelor’s Degree in business or related field or equivalent work experience.
Licensure
Certification
Misc. Requirement

ADDENDUM – Delaware

Education	Bachelor’s Degree in business or related field or equivalent work experience.
Licensure
Certification
Misc. Requirement

ADDENDUM – North Carolina

Education	Bachelor’s Degree in business or related field or equivalent work experience.
Licensure
Certification
Misc. Requirement

ADDENDUM – Washington

Education	Bachelor’s Degree in business or related field or equivalent work experience.
Licensure
Certification
Misc. Requirement

ADDENDUM – Virginia

Education	Bachelor’s Degree in business or related field or equivalent work experience.
Licensure
Certification
Misc. Requirement	CPR/First Aid Certification