Senior System Administrator

Key Responsibilities

• Maintain and manage essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware across the University.

• Manage and support business-critical IT systems and services to ensure reliable, secure, and efficient operations across the University.

• Perform server administration tasks, including user and group management, security permissions, Group Policies, and print services. Research event-log warnings and errors and monitor system resources to ensure optimal system performance and stability.

• Install, configure, and maintain software and hardware solutions, including AWS Cloud, ESXi Hypervisor, Veeam Backup, and Kaspersky EDR Server, across both on-premises and cloud environments.

• Manage network servers and technology infrastructure, ensuring data security, system availability, and efficient performance.

• Set up user accounts, workstations, and required IT resources for new employees, ensuring a smooth and efficient onboarding process.

• Monitor system performance and maintain IT systems in accordance with established requirements and standards, identifying and resolving technical issues promptly.

• Provide technical support to the Help Desk and other University departments by troubleshooting issues, identifying root causes, and implementing appropriate solutions.

• Conduct routine and scheduled audits of IT systems, including backup systems, to ensure data integrity, system availability, and disaster recovery readiness.

• Implement and maintain IT security measures, including access controls, firewalls, endpoint protection, and regular data backups.

• Keep up to date with emerging technologies, IT trends, and best practices to enhance technical expertise and support the effective adoption of new technologies across the University.

• Create, maintain, and regularly update an internal IT knowledge base/wiki containing technical documentation, user manuals, procedures, and IT policies to facilitate knowledge sharing and operational continuity.

• Collaborate with relevant University departments to migrate Microsoft Access databases to SQL databases based on operational and business requirements.

• Manage Google Workspace Administration and University email services to ensure efficient communication, collaboration, and secure access for staff and users.

• Manage QNAP NAS storage systems and perform daily monitoring and checks to ensure data availability, storage integrity, and system reliability.

• Perform backup restoration through Veeam when required, ensuring timely and secure data recovery.

• Perform any other related IT duties and responsibilities as assigned by the University.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.

• Minimum of 3–5 years of relevant experience in IT infrastructure, systems administration, or a similar role.

• Strong knowledge of Windows Server administration, Active Directory, Group Policy, user and group management, and security permissions.

• Hands-on experience with server virtualization technologies, particularly VMware ESXi/Hypervisor.

• Good knowledge and practical experience with backup and disaster recovery solutions, preferably Veeam Backup.

• Experience in managing endpoint security solutions, preferably Kaspersky EDR or similar security platforms.

• Experience with cloud environments, preferably AWS Cloud.

• Good understanding of network infrastructure, TCP/IP, DNS, DHCP, firewalls, and network security.

• Experience in managing email and collaboration platforms, preferably Google Workspace / Google Admin.

• Experience with NAS storage solutions, preferably QNAP.

• Knowledge of Microsoft Access and SQL databases, with the ability to support database migration and integration.

• Strong troubleshooting and problem-solving skills, with the ability to identify root causes and implement effective solutions.

• Good understanding of IT security principles, access control, data protection, backup, and disaster recovery.

• Ability to monitor system performance, analyze event logs, and proactively identify potential technical issues.

• Strong documentation and knowledge-sharing skills, including the ability to prepare technical manuals, procedures, and IT policies.

• Good communication and interpersonal skills, with the ability to provide technical support to staff across different University departments.

• Ability to work independently and as part of a team in a fast-paced academic environment.

• Strong commitment to confidentiality, data security, and compliance with University IT policies and procedures.

• Ability and willingness to stay updated with emerging technologies and continuously develop technical knowledge.

• Good command of English, both written and spoken.