Senior System Administrator- IT Operations

• Batch & Event Management
  
• Incident Management
  
• Change Management
  
• Disaster/Major Incident Management
  

As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to

· Guarantee the quality, integrity, maturity, and service orientation towards our service consumers

· An expert in Mainframe Batch monitoring.
Nice to have: Relevant experience in IT Infrastructure monitoring (Event monitoring)

· Have enough awareness of the Infrastructure & Batch environment, can assess the level of impact and capable of addressing them

· Handle all technical escalations

· Setup the necessary procedures & documentation

· Oversee the health of infrastructure systems and provide inputs towards continuous improvements

· Makes a report of shift operations as needed

Responsibilities & Main tasks: (During your shift window)

• Capable of executing all tasks as a “Mainframe Batch Operator”

• Monitor different work dashboards (Eg: Batch, Event, Incident…) and trigger appropriate actions

• Ensure, the other IT operators in your shift take-up their job as expected (E.g., shift handover's, Clean-up tasks, open incidents, ...)

• Ensure, the IT Operators follow the available procedures, documentation, & knowledge base

• Provide break-fix support & act as a technical escalation point

• Oversee the management of Batch, Incident, Event & Change handling and required follow-up

• Deal the complaints from our customers and take subsequent actions to improve the knowledge, work methods, etc.

• Take lead in disaster meetings and help the stakeholders to address the issue(s)

• Up to date w.r.t the knowledge of Infrastructure/Batch environment

• Capable to assess the criticality of given situation and come out with alternatives

• Quickly adaptable to the ongoing changes in the environment

• Share the knowledge/questions with team or respective stakeholders

• Identify the needs (or problems) and trigger relevant actions

• Provide input towards possible automation and service/process improvements

Skills required

Technical

• Very good understanding of ITIL V3/V4 Fundamentals

• Experience in working with the tools like BMC Control-M, Microfocus OMI, Dynatrace, Tivoli., etc.

• Fair knowledge of Windows & Linux Operating Systems

• Strong Mainframe fundamentals

• Good foundation of networking concepts

• Nice to have: Knowledge & experience working with different automation tooling within IT Operations

Behavioral

• Flexible to work in 24x7 shifts which also includes Night and Weekend-shifts

• Very good communication & coordination skills

• Very good team player

• Very good analytical thinking and problem-solving abilities

• Self-driven, committed, process Oriented and able to handle challenging situations

• Open to take-up additional responsibilities as and when needed

Experience

· 5-10 years relevant experience working in IT Operations domain

Education

· B.Tech, B.Sc, BCA or MCA