Senior System Engineer in Pleasanton

Job Description

Title: Senior Systems Support Engineer

Location: Pleasanton, CA

Work Arrangement: 5 Days Onsite

Contract: 6 Months, with Possible Extension

Employment Type: W2 Only

Candidate Requirement: Local Candidates Only

Interview Process: 1. Phone Interview → 2. In-Person Interview

Position Overview

We are seeking a Senior Systems Support Engineer to provide hands-on technical support for laboratory systems, software, and networking infrastructure supporting Research, Development, and Clinical Operations.

The role combines medical/laboratory instrument support, systems troubleshooting, and network infrastructure support, with a strong emphasis on networking technologies such as IP addressing, VLANs, switches, routing, DNS/DHCP, VPNs, and Fortigate firewalls.

The ideal candidate will have hands-on experience supporting medical or laboratory equipment and networked systems in an R&D, hospital, clinical laboratory, or regulated environment.

Key Responsibilities

Instrument & Systems Support

• Perform preventative maintenance (PM) on instruments and laboratory systems.
• Execute installation and operational qualifications (IQ/OQ).
• Troubleshoot instrument hardware and software issues, replace parts, and perform repairs.
• Install, deinstall, relocate, and configure instruments and computer control units.
• Install, upgrade, and maintain system and application software.
• Analyze system-generated error codes, service reports, and diagnostic information to identify root causes.

Networking Support – Core Focus

• Establish, maintain, and troubleshoot network connectivity for internally and externally deployed instruments.
• Map and manage IP addresses for networked laboratory instruments and systems.
• Configure, maintain, and troubleshoot Fortigate firewalls and related network security appliances.
• Diagnose and resolve connectivity issues involving:
• TCP/IP
• VLANs
• Switches
• Routing
• DNS/DHCP
• VPN
• Firewall rules
• Provide IT hardware and networking support for R&D and training laboratories.
• Troubleshoot connectivity issues affecting instrument and system performance.
• Collaborate with Systems and Software Development SMEs to understand instrumentation, software, and networking functionality.

Documentation & Service Coordination

• Accurately document service, maintenance, qualification, and support activities in electronic equipment management systems and other approved tools.
• Coordinate and triage onsite and remote network service requests through ServiceNow.
• Provide timely status updates to customers and internal stakeholders.
• Build strong customer relationships through professional, solution-oriented communication.
• Participate in team huddles and technical meetings and escalate issues when appropriate.
• Provide IT support for laboratory instruments and secure data repository environments.

Training & Knowledge Development

• Work with team members and Development colleagues to build expertise in instrumentation, networking, and troubleshooting.
• Learn and apply service documentation, technical procedures, and troubleshooting methodologies.
• Work with Global Customer Support and Systems Development engineers on complex or recurring technical issues.
• Learn and execute qualification documentation and IQ/OQ processes.
• Share knowledge and provide guidance or training to other team members after acquiring the required expertise.

Safety & Compliance

• Follow all safety policies, procedures, and practices.
• Maintain accurate documentation and comply with applicable quality and regulatory requirements.
• Follow established procedures for equipment qualification, service, and maintenance.

Required Qualifications

Education

• Associate's degree in Electrical/Electronic Engineering, Computer Science, Information Technology (Networking), or a related field; or an equivalent combination of education and work experience.
• Bachelor's degree in a related technical field is .

Required Experience

• 5+ years of experience servicing medical/laboratory equipment and/or supporting networked systems in an R&D, hospital, or clinical laboratory environment.
• Hands-on experience with networking fundamentals, including:
• IP addressing and subnetting
• VLANs
• Switches
• Routers
• Firewalls
• Direct experience configuring and troubleshooting Fortigate or similar firewall/network security appliances.

Experience

• 4+ years of experience working in an IVD, GMP, ISO-regulated, medical device, hospital, or clinical laboratory environment.
• Experience supporting IT and networking infrastructure within regulated R&D or laboratory environments.
• Industry networking certification such as CompTIA Network+, Fortinet NSE, or Cisco CCNA.

Technical Skills

Candidates should have working knowledge of:

• TCP/IP
• IP addressing/subnetting
• DNS/DHCP
• VLANs
• VPN
• Routing and switching
• Firewall configuration and troubleshooting
• Fortigate or similar network security appliances
• Network-connected laboratory/medical instruments
• Hardware and software troubleshooting
• ServiceNow
• IQ/OQ and equipment qualification processes
• FDA/ISO-related requirements for medical device or laboratory environments

Other Qualifications

• Strong troubleshooting and root-cause analysis skills.
• Excellent attention to detail and documentation skills.
• Strong organizational, multitasking, and time-management abilities.
• Ability to quickly learn new instruments, software, systems, and networking technologies.
• Strong verbal and written communication skills.
• Customer-service-oriented approach with sound judgment.
• Ability to work independently as well as collaboratively with IT, networking, engineering, and laboratory teams.
• Flexible and comfortable working in a changing technical environment.
• Strong work ethic and cooperative attitude.
• Ability to occasionally travel locally between facilities in Pleasanton and Santa Clara, CA.

Why This Role?

This is an excellent opportunity for a hands-on Systems Support / Network Engineer with medical device, laboratory, clinical, or R&D experience to work on sophisticated laboratory instrumentation and the networking infrastructure that supports critical research and clinical operations.

Interested candidates with strong Fortigate/firewall and network troubleshooting experience are encouraged to apply.

Note: This position is 5 days onsite in Pleasanton, CA and is open to local W2 candidates only.